Sr Sales Manager - AI , Spec Sales - Connect

Job Overview

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and high technology.

We’re looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE business (Amazon Connect) for the central US. The successful candidate will have overachieved throughout their career and built strong, deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role – part market maker, part operator and part general manager – and will build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments for the long term.

As a self-starter willing to operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise applications. The right candidate must possess top of the line leadership skills with the ability to execute on key business initiatives. The role will require working with the overall ecosystem to help secure lighthouse customers, drive top-line revenue for new services, and develop strategic partnerships.

This is an exciting opportunity to drive the go-to-market definition and execution of AWS’s strategy for Amazon Connect for the central US.

• Drive strategic workloads to deepen business and technical relationships with customers and partners; invest in developing a high-performing team of sales experts and build mechanisms that enable the field organization to identify prospects for long‑term business opportunities.
• Incubate new AWS Productivity Applications services, scale existing AWS services, deliver workload/solution specific domain expertise to the broader field organization, and develop repeatable, packaged solutions to solve customer challenges.
• Act as the voice of the customer; influence product teams to evolve products and address issues, concerns, and requests from the field.
• Analyze and determine key customer insights from business drivers, market trends, customer feedback, and operating metrics.
• Establish clear goals for the team, including quotas, and ensure the team manages opportunities effectively throughout the sales cycle while practicing good pipeline hygiene.
• Plan and allocate resources optimally to meet goals and quotas.

The team is dedicated to supporting new members, celebrating knowledge sharing and mentorship, and providing career growth opportunities.

• Bachelor's degree, or BS degree
• 8+ years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results
• Leadership experience in a customer‑facing role in the CX/VDI technology industry

• Experience in a people management or leadership role which includes coaching and developing others
• Ability to motivate, encourage and coach others to develop strong relationship building and sales skills
• Experience working with new product/service development teams and their outbound functions
• Track record of building rapport with senior customer executives (e.g., CEO, CIO, CTO), building close relationships, and helping customers execute on large engagements
• Experience and success in negotiating complex deals with customers and partners
• Experience carrying…