Sr. Field Sales Operations Manager

Job Description

We are looking for a driven and analytically minded Sr. Field Sales Operations Manager to join Sprinklr's Revenue Operations team. In this high‑impact role, you will be the operational backbone of our American sales organization—business partnering with our Divisional Vice Presidents and helping them shape their strategy to succeed in their business. Through optimizing processes, enabling data‑driven decisions, and ensuring our field has the tools, insights, and systems you will play a pivotal role in shaping our future.

You will partner closely with Sales, Finance, Marketing, and Customer Success to scale revenue operations in support of Sprinklr's continued growth.

• Partner with AMER leadership to develop our field strategy for the region and align with our global team. This includes driving forecast calls, pipeline creation strategies, hygiene, accuracy, and discipline within our CRM.
• Design, document, and continuously improve end‑to‑end sales processes—from lead handoff to close—aligned to Sprinklr's enterprise SaaS motion.
• Lead weekly, monthly, and quarterly business review (Q ) preparation and reporting cadences.
• Oversee our sales operating cadence to match our needs.

• Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment.
• Support annual planning for territory design, quota setting, and headcount modeling in collaboration with Finance and Sales Leadership.
• Monitor and analyze key SaaS metrics: ARR, NARR, churn, and more.

• Own and administer the sales tech stack, including Salesforce CRM, Outreach, Clari, Gong, and other Rev Ops tools.
• Identify, evaluate, and implement new technologies that improve seller productivity and pipeline visibility.
• Ensure data integrity across systems and lead ongoing CRM hygiene initiatives.

• Act as a strategic partner to Sales, Marketing, Customer Success, and Finance to align go‑to‑market strategy with operational execution.
• Work with Sales Enablement to identify training gaps and support onboarding of new Account Executives and SDRs.
• Collaborate with Deal Desk and Legal on complex enterprise deal structures, approvals, and CPQ processes.

• 6+ years of experience in Sales Operations, Revenue Operations, or Business Operations at a B2B SaaS company.
• Demonstrated expertise with Salesforce CRM (admin‑level experience strongly preferred).
• Proven ability to build executive‑level reports and dashboards; proficiency in Tableau, Looker, or similar BI tools.
• Strong analytical mindset with experience in quota setting, territory planning, and funnel analysis.
• Excellent project management skills with the ability to manage multiple priorities in a fast‑moving environment.
• Outstanding verbal and written communication skills; comfortable presenting to senior leadership.

• Experience supporting enterprise and strategic sales motions, including complex multi‑stakeholder deal cycles.
• Familiarity with tools such as Clari, Outreach, Gong, Zoom Info, or Lean Data.
• Background working within a Unified‑CXM, social media, or marketing technology environment.
• Experience with CPQ tools (Salesforce CPQ / Conga) and deal desk processes.
• Bachelor's degree in Business, Finance, or a related field; MBA a plus.
• Experience leveraging AI in your day‑to‑day work to uplevel our processes.

$146,000 - $244,000

We offer a comprehensive suite of benefits designed to help each member of our team thrive, including voluntary healthcare coverage (where applicable), paid time off, health, dental, vision, and prescription drug coverage, as well as a 401(k) plan with 100% vested company contributions and generous caregiver and parental leave options.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process.