Account Manager

About Triomics

Triomics builds AI-powered clinical workflows for oncology care and research. We partner with leading cancer centers and health systems, deploying deeply integrated solutions that require both deep technical integration and clinical adoption. We’re scaling quickly and building the team that will define our next chapter.

The Role

We’re hiring an Account Manager to be the owner of the relationship with our customers. This is a customer success and account ownership role—not a quota-carrying upsell seat. You will be the single most informed person on the health of your accounts, from the moment a deal closes, through integration planning and go‑live, and into perpetuity.

You will be the quarterback of the Triomics customer experience: the project manager who coordinates our internal teams and the customer’s teams to accelerate integrations and go‑lives, and the proactive operator who keeps a constant pulse on adoption, value realization, and account health long after launch. You’ll work hand‑in‑hand with our Forward Deployed Engineering (FDE) team and our Clinical Navigators, pulling in FDEs to tune the AI pipeline and platform to customer‑specific needs, and Navigators to supplement end‑user training, so that every account gets the most out of Triomics.

Our users are clinicians: physicians, nurses, and clinical research coordinators (CRCs). The best person for this role speaks their language, understands their day‑to‑day, and earns their trust quickly.

What You’ll Do

• Serve as the primary point of contact and trusted advisor for your accounts from closed‑won through go‑live and into steady‑state—the “mini‑CEO” for your book of business
• Build deep, durable relationships with customer stakeholders across clinical, research, IT, and administrative functions
• Maintain the most up‑to‑date pulse on the health of every account: adoption, sentiment, risks, and opportunities to deliver more value

• Act as the project manager / quarterback from the Triomics side of every integration and go‑live, coordinating internal teams (FDE, Clinical, Product) and the customer’s teams to accelerate timelines
• Build and manage integration project plans, milestones, and timelines; drive accountability on both sides to keep deployments on track
• Partner with Forward Deployed Engineers to scope and prioritize customer‑specific adjustments to the AI pipeline and platform
• Partner with Clinical Navigators to design and deliver end‑user training that drives adoption among physicians, nurses, and CRCs

• Dive into analytics and reporting to understand user adoption, workflow impact, and the real‑world success of the technology
• Proactively identify where an account is underperforming or where value is being left on the table—then game‑plan a solution and execute it yourself or marshal the right internal team to deliver it
• Propose and help build new reporting, KPIs, and dashboards that sharpen our (and the customer’s) understanding of adoption and outcomes
• Establish a consistent operating cadence with each account (e.g., business reviews, health checks, success planning)
• Surface product feedback and customer needs back to Product and Engineering as a structured, prioritized signal

• Help build the repeatable playbooks, templates, and processes that let our customer delivery model scale as we grow from a handful to 25+ enterprise logos
• Coordinate seamlessly with Commercial on handoffs, expansion readiness, and renewals

What Success Looks Like (First 90 Days)

• You’ve built strong relationships with the stakeholders across your accounts and have a clear, current read on the health of each one
• You’re running integration / go‑live project plans independently and visibly accelerating timelines
• You’ve established a working rhythm with FDEs and Clinical Navigators and have pulled them in effectively on at least one account
• You’ve dug into adoption data for your accounts, identified at least one gap, and shipped (or driven) a concrete solution
• Customers consistently describe you as…