Director, Customer Partner Portfolio

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We’re looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you’ll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

* Qualified Candidates living in the New York or New Jersey areas will be given preference.

As the Director, Customer Partner for Portfolio Accounts you will have end-to-end responsibility for relationship management, account growth and profitability. You’ll create, maintain, and develop deep customer relationships and bring "the best of Kyndryl" to credibly build and maintain valued CxO customer relationships. You’ll be responsible for driving proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

You will manage and grow a set of Portfolio accounts across industries with a focus on retail, luxury retail, and manufacturing.

You will be committed to Customer Success, Commercial Success, Distinctive Expertise and Focus on People to:

• Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Responsible for driving profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
• Deliver on budget, owning revenue, profit/loss, and growth objectives
• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth. Increase utilization and billability of resources assigned to their account
• Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
• Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value
• Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
• Act as a steward of the Kyndryl culture

Collaboration is key, and as a Customer Partner, you’ll work closely with other sales team members to ensure a seamless account management process. Together, you’ll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• 10+ years of experience managing sales process end-to-end
• 5+ years of experience running account P&L $10M+
• Significant experience in the retail and manufacturing industries
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open-minded and empathetic approach in relationships with customers
• May be required to travel up to 50%
• Located in the New York or New Jersey areas

• Experience in retail, luxury retail and/or manufacturing industries preferred
• Bachelor’s degree or master’s degree
• Sales experience in technical solutions

The compensation range for this position in the US is $161,520…