Sales Manager - Japanese bilingual

JOB DESCRIPTION – Sales Manager

Position: Sales Manager

Reporting Line: Executive Manager

60-75K/Year

Midtown, Manhattan (Hybrid work)

Japanese and English skills required

To promote predominantly hotels, banquets and other leisure & hospitality facilities managed by a global hospitality group including hotels in an affiliated group which is a subsidiary of the company to maximise opportunities to achieve agreed goals. All within the assigned territory (Mainly North America) in all relevant and potential markets. This position also requires assisting the Executive Manager in office administration.

The employee is required to have the following qualifications or skills or:

• Demonstrate ability to function autonomously, and prioritise their work and the work of others within established policies, guidelines, and procedures;
• Experience in the travel industry; or at a Japanese company a plus;
• Basic understanding of the Japanese travel market;
• Business level Japanese language skills to communicate with hotels and head office in Japan;
• Conduct sales trips abroad, mainly within North America to attend trade shows, sales missions which usually lasts a week and may include working and/or travelling over the weekend;
• To be flexible in attitude, approach, working environment and in working hours;
• Behavioural competences:
  Calm, self-motivated, willing to learn, positive attitude, open minded, good communication skills, responsible, contributor, innovative;
• To perform any other reasonable duties as requested by the Executive Manager.

Business Development and Account Management:

• Develop and establish active working relationships with key accounts with support, ensuring that the focused market segments on the annual action plan is covered. These usually includes the following;
• • Luxury leisure travel agencies and tour operators
  • PCO’s (M.I.C.E organisers)
  • Corporate, Consortia
  • Leisure travel agents, wholesaler, and tour operators
  • PR/Marketing companies, media, and SNS influencers
• Conduct business trips to the locations agreed in the annual sales plan, with all follow up and reporting to be completed within 7 working days, unless agreed otherwise in advance.
• Conduct routine sales calls within the region where office is based to follow up on existing accounts to maintain concrete relationship and capturing new potential accounts.
• Maintain positive working relationships with all hotel sales teams through prompt and informative replies to enquiries, quality leads generation and providing comprehensive information on qualified accounts.
• Set personal annual targets to be authorised by the Executive Manager and be monitored semi-annually.
• Capture and follow up on all enquiries / sales leads for hotels and other facilities under the global hospitality group, other sales offices, potential and existing clients promptly.
• Assist in PR and other activities where appropriate.
• Represent the global hospitality group at exhibitions, trade shows, presentations, and similarly to any relevant professional bodies and organisations.
• Coordinate familiarisation trips with travel partners and escort when required.
• Assist affiliate hotels in making sales visits and escort them if required.

Sales Administration and other responsibilities:

• Assist the Executive Manager in developing a well-defined and focused sales action plan, in line with the hotels’ sales plans, objectives and targets.
• Assist the Executive Manager in preparing the annual office budgets.
• Submit weekly and monthly reports as agreed.
• Submit expense claims in accordance with the company standards and to operate within agreed expenditure budgets.
• Assist the Executive Manager with any relevant office administration which will include basic accounting activities.
• Work within the established office system and procedures to ensure smooth operations and effective time management.
• Continually update accounts, sales activity and booking information on the instructed company systems.
• Comply with the company guidelines and policies.
• Attend all training sessions and meetings as requested.
• Always work in a safe manner, to ensure personal safety and the safety of colleagues and any visitors when visiting any of the group facilities.