Customer Service Manager

Our client, an apparel brand, is seeking a Customer Service Manager to join their team in NYC!

• Act as the primary contact for business partners, wholesale accounts, and retail clients
• Assist with new account setup, onboarding, and ongoing account maintenance
• Provide operational support to the sales team and assist with day‑to‑day account activities
• Oversee order processing to ensure accuracy and timely fulfillment
• Track customer follow‑ups, sales activities, and account‑related tasks
• Support reporting, reconciliations, and other sales administration functions
• Monitor inventory performance, stock movements, and transaction accuracy across customer accounts
• Participate in inventory audits and verify stock records when required
• Coordinate invoicing, pricing adjustments, and inventory‑related reporting
• Track product availability, shipments, delivery timelines, and supporting documentation
• Maintain accurate customer records and business data within enterprise systems.
• Troubleshoot system and data integration issues while ensuring data integrity
• Prepare and distribute reports covering inventory, order status, operational performance, and business metrics
• Analyze operational data to identify trends and recommend process enhancements

• 3-5+ years’ relevant experience in customer service management
• Well organized, detail‑oriented and strong time management skills
• Ability to work cross‑functionally with internal teams
• Problem‑solving skills