Education Account Representative

About the Team

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we publish newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television including some of the widest‑read and most‑respected brands such as Factiva, The Wall Street Journal and Barron's.

• Drive renewals, reduce churn and upsell where appropriate within the assigned account base of education customers.
• Achieve individual revenue or seat targets.
• Gather customer feedback to enhance new product development.
• Monitor usage data and adoption trends to identify at‑risk customers.
• Create training materials, tutorials and best practices for educators to engage with Dow Jones suite of products.
• Organize workshops and webinars to improve proficiency of subscription offerings.
• Serve as trusted advisor and Dow Jones conduit for education clients.
• Work with marketing to ensure clients are activating and engaged.
• Attend (where appropriate) industry trade shows and events.
• Provide reporting and leverage Salesforce for pipeline management.

• Strong interpersonal and communication skills to serve as a trusted advisor.
• Skill in creating engaging training materials and tutorials.
• Ability to organize and lead webinars and workshops for product adoption.
• Comfortable presenting to educators and stakeholders in virtual and in‑person settings.
• Strong written and verbal communication for documentation and training materials.
• 2‑4 years in Customer Success, Account Management, or similar client‑facing roles, preferably in the education or SaaS industry.
• Experience with Salesforce or similar CRM platforms.
• Background working with educators, academic institutions or digital learning platforms is highly preferred.
• Experience organizing or speaking at webinars, workshops, or industry events is a plus.

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at ta Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need.

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