Strategic Account Manager

We are looking for a Strategic Account Manager

Target total compensation ranges from $175,000 - $325,000, including a fixed annual salary of $120,000 - $195,000, a short term incentive plan (STIP), an employee equity plan grant, and world-class benefits. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

This role sits within our Strategic Key Accounts team in New York. As a Strategic Account Manager, you will act as a quarterback across product development, commercial strategy, and project execution: driving measurable growth, expanding product adoption, and building durable executive relationships across a complex, fast-moving account. This is a high-impact, high-trust, high-visibility role for someone who thrives in ambiguity, uses AI as a force multiplier, and brings the organization, commercial acumen, and technical fluency required to keep multiple work streams moving with precision while helping Rokt deepen its foothold across the full Transaction Moment™.

• Own day-to-day strategic account management for your book of business, driving measurable growth, partner health, and expansion across multiple Rokt products.
• Act as the quarterback across internal and external stakeholders, coordinating product, commercial, operational, and technical work streams to ensure fast, precise execution.
• Lead account planning and execution through disciplined use of Mutual Action Plans, Joint Business Plans, QBRs, and ongoing executive engagement.
• Build and maintain strong relationships with senior client stakeholders, including navigating high-pressure conversations with credibility, clarity, and commercial rigor.
• Use data, structured analysis, and AI-enabled tools to identify growth opportunities, improve program management, accelerate decision-making, and continuously optimize account outcomes.

• 5+ years of experience in client success, strategic account management, consulting, partnerships, or a related customer-facing commercial role in a fast-paced technology, ecommerce, media, ticketing, travel, payments, or adjacent environment.
• Strong technical and commercial acumen, with the ability to lead sophisticated product conversations, interpret data, partner cross-functionally with Product / Ops / Solutions / GTM, and translate complexity into clear client-facing recommendations.
• Exceptional organizational and program management skills, with a proven ability to run multiple concurrent work streams, maintain high standards under pressure, and create better process and operating rhythm in ambiguous environments.
• Excellent communication and stakeholder management skills, including the ability to build trust with senior client stakeholders, influence cross-functional partners, and handle difficult or high-stakes conversations with composure.

Deep ownership mindset and strong Builder DNA: you move with urgency, prioritize ruthlessly, embrace AI as a force multiplier, adapt quickly to changing priorities, and are constantly looking for new ways to improve outcomes, scale best practices, and raise the bar.

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company.
• Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project.
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office.
• Extra leave (bonus annual leave, sabbatical leave etc.).
• Work with the greatest talent in town.
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London.

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.