Retail Cosmetics Sales Associate - Lancome, Kings Plaza

Retail Cosmetics Sales Associate
- Lancome, Kings Plaza
- Full Time

As a Cosmetic Sales Colleague – also known as a Beauty Advisor – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You will serve as both an educator and a beauty expert – offering advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations.

Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You will proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals.

By combining genuine hospitality, strong product knowledge, and a passion for beauty, you will help every customer leave feeling confident, cared for, and excited to return.

• Begin each day energized and ready to make an impact by wearing your name badge with pride, greeting teammates with a warm hello, and ensuring the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions so you are fully informed and ready to engage, educate, and sell with confidence.
• On the floor, focus on the customer by offering a warm welcome, making eye contact, and creating friendly personal conversations that build relationships and bring customers back.
• Maintain a shoppable space by keeping the counter and sales floor tidy, refreshing signage and pricing, and assisting with merchandise moves as needed to support a seamless customer experience.
• Finish strong by sharing Loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank‑you. Often walk the package around and use the customer’s name.
• Support teammates with honesty, care, and collaboration so the entire team can better serve customers and communities.
• Strive for excellence by continuously improving, taking pride in your work, achieving sales goals, and learning from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, and participating in sales events.
• Maintain ongoing training and vendor education to stay up to date with industry trends.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• At least one year of customer service or sales experience required.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with…