Sales Coordinator

Overview

The Sales Coordinator is responsible for handling all group and transient reservations, email and telephone inquiries, and cancellations in an attentive, courteous, and efficient manner, and quoting available rates to maximize room revenue according to hotel standards. The position also supports special projects as needed within the Sales Department and serves as an ideal stepping stone to a Sales Manager role.

• Serve as the primary point of contact for all sales and guest inquiries via phone and email, responding promptly and professionally in alignment with service standards.
• Qualify incoming leads, assign to the appropriate Sales Manager, and create and maintain bookings in the Group Sales system.
• Prepare, proofread, and distribute proposals, contracts, booking agreements, and related documentation using Envision/Hyatt Sales systems.
• Maintain accurate CRM and sales records, including account updates, activity logs, group block details, and complete filing and reporting.
• Coordinate and support site inspections and property tours, ensuring all spaces are inspection‑ready; arrange transportation, distribute site alerts, and support VIP and special requests.
• Service group bookings end‑to‑end: input rooming lists, manage VIP amenities, coordinate billing, set system alerts, and ensure deposits and payment schedules are tracked and current.
• Maintain and communicate the availability calendar and all relevant group details to Operations, including Housekeeping, Front Office, and Food & Beverage.
• Prepare and distribute group resumes and detail reports to ensure seamless execution.
• Enter and manage reservations per SOP, including VIP reservations, packages, discounts, and group room blocks; post no‑show revenue daily as required.
• Provide administrative support to Sales leadership: manage calendars, schedule meetings, coordinate travel, and maintain office inventory and sales collateral.
• Compile and deliver weekly and month‑end sales productivity reporting, competitive intelligence, and commission forecasts for Sales and Finance teams.
• Cross‑train and assist as needed by performing Guest Services Agent duties and supporting the front desk during peak periods.

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 3 to 5 years of progressive experience in a hotel or related field preferred.
• Experience with OPERA PMS preferred.
• Computer knowledge and skills required.
• Excellent verbal and written communication skills, able to interact with all levels of employees and guests in a friendly and courteous manner.
• Strong listening, problem‑solving, and multitasking abilities with the ability to prioritize departmental functions to meet deadlines.
• Ability to cross‑train in other hotel related areas and maintain confidentiality of information.
• Willingness to attend all hotel‑required meetings and trainings and to perform other duties as requested by management.

$30.00/hr