Strategic Account Director; Hybrid

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15‑years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI.

By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

• Promote and sell KnowBe4’s range of products and services.
• Build and maintain a pipeline of potential customers by developing and managing relationships with prospects.
• Build and maintain a pipeline of potential cross‑sale, add‑on and upgrade opportunities by developing and managing relationships with your assigned customer accounts.
• Identify key decision makers and develop meaningful relationships that add value and drive future account growth.
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall).
• Achieve or exceed monthly quotas and/or targets.
• Be well‑versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.
• Follow up on marketing leads to generate sales opportunities and pipeline.
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.
• Support in the renewal process where there is an opportunity to grow the account.
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to encourage customers’ increasing commitment and use of the KnowBe4 Product Suite.
• Partner with KnowBe4 Revenue teams on methods/strategies to achieve increased account penetration of Global accounts.
• Global Account Mapping.
• Travel to meet on‑site with C‑Levels and other Executives for your assigned accounts.

• Bachelor’s Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.
• Proven track record selling to EVP and C‑level (CISOs and Security Teams a plus)
• 5+ years SaaS sales experience (Cybersecurity preferred but not required)
• Experience selling deals $100K - $200K in the Enterprise segment
• Experience selling multi‑year deals
• International:
  English and local language proficiency required.
• Has demonstrated expertise in value‑based selling methodologies with enterprise accounts
• Executive‑level presentation and communication skills
• Experience with strategic account planning and management showing measurable account growth
• Experience managing and progressing opportunities involving multiple stakeholders
• Has a track record of managing and closing complex, multi‑year deals with multiple stakeholders
• Experience creating and communicating compelling business cases
• Experience with consultative selling approach and value selling methodology
• Experience handling technical objections
• Skilled in running discovery conversations and managing tailored product demonstrations
• Technical aptitude with experience using sales tools
• Experience with CRM systems (preferably Salesforce)
• Experienced with pipeline management & accurate forecasting
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Network or Security Plus preferred
• Achievement in demanding extracurricular activities (e.g., debate team captain, entrepreneurial ventures)
• Self‑motivated with a growth mindset and continuous learning orientation
• Strong competitive spirit balanced with collaborative approach
• Demonstrated interest in cybersecurity sales
• Consistently positive attitude even in the face of…