Account Manager

Company Description

The Aaron's Company, Inc., headquartered in Atlanta, is a technology-enabled, omnichannel provider of rent-to-own and retail purchase solutions for appliances, electronics, furniture, and other home goods. Through its Aaron's, Brands Mart U.S.A., and Brands Mart Leasing brands, the company offers flexible lease-to-own options and traditional retail purchasing. Aaron's serves customers via approximately 1,100 Company-operated and franchised stores in 47 states and Canada, as well as a robust e-commerce platform.

Brands Mart U.S.A. operates 12 retail stores in Florida and Georgia and is recognized as a leading appliance retailer in the United States. Brands Mart Leasing extends lease-to-own solutions to Brands Mart U.S.A. customers, providing accessible, customer-friendly financing options.

The Account Manager role is a full-time, on-site position based in Bronx, NY. This role is responsible for managing customer accounts, including setting up agreements, monitoring payment activity, and providing proactive support to help customers maintain their lease-to-own or purchase arrangements. The Account Manager will handle inbound and outbound customer communications, resolve account issues, and update account information in company systems.

Day-to-day tasks include reviewing account status, coordinating payment plans, supporting sales and service teams with account insights, and ensuring a positive, consistent customer experience. The role also involves collaborating with store leadership to achieve performance goals, uphold company policies, and support operational efficiency.

• Customer account management and relationship-building skills, including experience supporting customers through payment and service questions.
• Sales and service orientation, with the ability to identify customer needs, explain product and lease-to-own options, and support store sales initiatives.
• Basic financial and administrative skills, such as handling payments, reviewing account status, and maintaining accurate records.
• Proficiency with computer systems and point-of-sale or CRM tools, and the ability to learn new technology platforms quickly.
• Strong communication and interpersonal skills, with the ability to work effectively in a diverse, fast-paced retail environment.
• Organizational and time-management abilities to manage multiple accounts, follow up consistently, and meet performance targets.
• High school diploma or equivalent required; additional coursework or experience in retail, customer service, or finance is beneficial.
• Ability to work on-site in Bronx, NY, including evenings and weekends as needed, and to perform the physical requirements of a retail environment.