Sales Associate

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Strong English proficiency (English language proficiency required for EU locations).
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (preferred).
• Ability to work at a fast pace and lift up to 50 lb occasionally; climb, bend, kneel, and maneuver sales floor and stockroom.
• Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Schedule:

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; faces up to people problems promptly and directly; takes negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; is seen as original and value‑added in brainstorming settings.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information to improve products and services; maintains effective relationships and gains trust and respect.
• Dealing with Ambiguity: Effectively copes with change, shifts gears comfortably, decides and acts without the total picture, and handles uncertainty and risk.
• Drive for Results: Consistently exceeds goals, is bottom‑line oriented, and pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport, and uses diplomacy and tact to diffuse high‑tension situations.
• Learning on the Fly: Learns quickly when facing new problems, experiments for solutions, and grasps underlying structures efficiently.

• Strategic Agility: Sees ahead, anticipates future trends, has broad knowledge, and paints credible pictures and visions.
• Developing Direct Reports and Others: Provides challenging tasks, conducts frequent development discussions, and supports career advancement.
• Building Effective Teams: Creates strong morale, shares wins, fosters open dialogue, and defines success for the whole team.

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and made without regard to protected characteristics.

Americans With Disabilities Act (ADA):
Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or e

$15.00 – $24.25

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

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