Senior Inside Sales Representative

Responsibilities

• Acting in a support role to Solutions Consultants, responsible for introducing product offerings throughout the entire sales process to established accounts.
• Build long‑term consultative relationships with current customers to expand services and improve results.
• Quote and process orders for high‑end solutions such as phone systems, network and servers, virtualization, etc.
• Work closely with vendors/manufacturers to negotiate discounts and proper pricing.
• Manage all aspects of the sales, service, and support cycles from beginning to end to ensure delivery and installation as expected.
• Provide post‑install support including follow up with customer to ensure concerns are covered and registrations are recorded for future tracking.
• Achieve individual sales goals and expected monthly sales goals.
• Maximize existing client business relationships as the main point of contact for all assigned customers.
• Act as the liaison between Accounting and Solutions Consultants for collection issues and any other problems.

• Bachelor’s Degree or equivalent experience.
• 2+ years in an Inside Sales/Account Specialist role in an IT related field.
• High level of attention to detail, an aptitude to learn, the ability to effectively multitask and manage multiple projects.
• Must be proficient using a computer and working with Microsoft Office software.
• Ability to prospect, assess needs, overcome objections, and close sales via the telephone as well as in person.
• Cisco Blackbelt and/or Microsoft AZ‑900 Certifications.

• Sales Process Management.
• Order Processing.
• Quoting Solutions.
• Negotiation Skills.
• Post‑Install Support.

• Attention to Detail.
• Multitasking Ability.
• Effective Communication.

• Cisco Blackbelt Certification.
• Microsoft AZ‑900 Certification.