Business Banking Relationship Manager - Brooklyn, NY

Responsibilities

• Manage the end‑to‑end client journey to deliver on client needs and drive sales opportunities while mitigating risk.
• Identify and refer specialized small business opportunities and solutions to clients while conducting small business relationship reviews.
• Deliver a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time.
• Foster relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities.
• Leverage knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long‑term business goals.
• Support execution of the sales delivery model to achieve targeted performance and growth of the bank’s Small Business segment.
• Coach, develop, guide, and deliver feedback to associates and clients while embodying a client and employee‑centric culture.

• Proven success in consultative sales in financial services and/or business‑to‑business sales.
• Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers.
• Passionate about outside sales and enjoys spending time prospecting.
• Motivated to enhance existing relationships and exceed sales goals.
• Ability to analyze financial conditions of clients and industry trends.
• Understand and interpret financial statements and cash flow analysis.
• Excellent communication skills and demonstrated leadership ability.
• Enjoys partnering and negotiating with a team of bank employees to solve client issues.
• Demonstrated management of a client portfolio with focus on relationship development and deepening.
• Thorough knowledge of small business financial products and services.
• Familiarity with CRM platforms and other banking systems.

• Community leadership experience.
• Strong computer skills with ability to multitask in a demanding environment.
• Bachelor’s Degree in business, finance, economics or related field or seven years of relevant work experience.

• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Pipeline Management
• Credit Documentation Requirements
• Financial Analysis
• Oral Communications
• Prioritization
• Written Communications
• Coaching
• Interpretation of Relevant Laws, Rules, and Regulations
• Prospecting
• Risk Management

High School Diploma/GED or equivalent work experience.

• Shift: 1st shift (United States of America)
• Hours Per Week: 40

Annualized salary between $90,000.00 - $, package and incentives are determined based on experience, education, and skill set. This role is eligible to participate in a formulaic incentive plan.

Eligible for industry‑leading benefits, paid time off, and resources to support physical, emotional, and financial well‑being.