Strategic Account Executive

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! See yourself n the team as Twilio’s next Strategic Account Executive 3.

This position is needed to build relationships with our growth and mid‑market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers.

As an Strategic Account Executive, you will drive highly analytical and consultative sales cycles with ISV customers that are running large‑scale, global, competitively sourced, use‑case‑specific businesses.

This role is highly cross‑functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.

• Manage and expand revenue across your book of Strategic Accounts
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio
• Serve on a cross‑functional account team with representatives from product, finance, support, and services teams
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales
• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers
• Accountable for relationship management, cross‑sells, upsells and solutions consulting
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering revenue and gross profit results, especially for large‑scale and enterprise customers
• Excellent verbal and written communication skills
• Bachelor’s Degree or equivalent years of experience

Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms
• Domain expertise from a highly quantitative industry such as Dev Ops, Fintech, advertising optimization, investment banking, security or commodity trading especially in non‑standard segments
• Software, SaaS, CPaas or PaaS selling experience

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

We prioritize connection and opportunities to…