Regional Sales Manager, High End – East

Regional Sales Manager, High End – East

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL is seeking a High-End Regional Sales Manager for the Northeast region who will act as a strategic leader and ambassador for the High Jewelry and Haute Horlogerie business. This role is responsible for driving significant High-End sales performance, cultivating and expanding an elite client portfolio, and strengthening cross-divisional partnerships across one of our most dynamic and high-potential markets.

Based in New York City and supporting the broader Northeast region, this role operates at the intersection of boutique, private client, and international business, requiring a highly entrepreneurial mindset and a strong ability to engage an ultra-high-net-worth clientele.

Drive High-End Business Performance

• Achieve and exceed annual High-End sales targets through the sale of High Jewelry and Haute Horlogerie pieces above $50K
• Deliver strong performance on exceptional High Jewelry and Haute Horlogerie pieces, with a focus on creations above $1M
• Maintain a high level of conversion across all client interactions, including events and bespoke appointments
• Optimize pricing integrity by managing discount levels and special request conversions

Convert, Develop and Grow an Elite Client Portfolio

• Build, manage, and retain a robust portfolio of high-end clients across all spend segmentations
• Recruit and acquire new high-potential clients annually, expanding the High-End client base
• Reactivate lapsed clients and re-engage them through personalized outreach and experiences
• Develop tailored engagement strategies for top-tier clients, including individualized annual plans for clients with $1M annual spend.
• Cultivate long-term loyalty by delivering highly personalized and meaningful client journeys

Client Experience and Events

• Partner with the US HBD Team to design and execute bespoke client experiences for your High-End clients
• Partner on local and international High Jewelry events, including collection launches and client activations
• Drive client attendance, engagement, and conversion at events
• Curate client assortments and contribute to strategic client selection and invitation processes

Cross-Divisional Partnerships

• Identify, prospect, and convert top Fashion clients into High Jewelry clients
• Partner closely with Fashion associates within boutiques to develop and transition clients into High-End, supporting their client relationships while leading High-End conversion
• Act as a key liaison within your boutiques to ensure seamless and elevated client experiences across categories

Champion Education and Brand Excellence

• Elevate High-End product knowledge within boutique teams through coaching, inspiration, and ongoing partnership
• Reinforce a collaborative model where Fashion associates identify and introduce clients, while High-End selling is led by the High-End Regional Sales Manager
• Act as a storyteller and brand ambassador, bringing CHANEL’s heritage, craftsmanship, and creations to life
• Consistently embody the CHANEL style, allure, and standards of excellence in all interactions

• Building and cultivating relationships with ultra-high-net-worth clients, driving loyalty and long-term engagement
• Operating in a highly collaborative environment, partnering across Fashion, boutiques, and corporate teams
• Driving ambitious business results with an entrepreneurial mindset and strong sense of ownership
• Navigating complexity with agility, balancing multiple priorities while maintaining precision and discretion
• Creating exceptional, bespoke client experiences that elevate the CHANEL standard and drive conversion

• Proven success in High Jewelry or High-End luxury sales with a strong track record of delivering significant revenue
• Experience…