Senior Field Sales & Business Operations Lead, US Specialist Org , NAMER Specialist Operations

Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Sales (AGS) team interacts with leading companies and believes that world-class support is critical to customer success.

The NAMER Global Sales Strategy & Operations team is seeking a driven, experienced, and strategically minded Sales & Business Operations Lead for the US Specialist organization. This combined role leans primarily toward Sales Operations, maintaining operational excellence across sales processes and initiatives, while also owning the full operating rhythm, executive cadences, and strategic planning mechanisms for the US Specialist organization.

• Serve as COO-equivalent to division leadership, driving operational rigor across business operations and field sales.
• Coordinate Divisional Business Reviews (X ); standardize templates with auto-populated centralized appendix, eliminating manual compilation.
• Lead OP1 & OP2 planning end-to-end with work-back timelines, stakeholder coordination, and intake mechanisms; own in-year planning (AP cleanup, M&A, L/J).
• Run mechanisms (Top Deals, IPMM); manage weekly leader staff meetings and offsites (agenda, facilitation, action tracking).
• Own annual Fast Start initiatives across One Team and lead division-wide strategic projects (e.g., new coverage models).
• Automate Business Reviews with modular narratives (Revenue + Pipeline) scaling across W , M , IPMM, and local reviews with Central Ops.
• Drive adoption of AI tools (SIFT, AWSentral Forecasting); centralize tools roadmap, standard use cases, and best practices.
• Produce weekly pipeline summary communications (WoW/MoM/YoY changes, hygiene scores); maintain standardized reporting for data-driven decisions.
• Own territory design, quota setting, headcount, and compensation plan execution; drive pipeline inspection and resolve stalled opportunities.
• Work cross-functionally with Sales, Finance, HR, Marketing, BD, Pro Serve, and Partners to execute priorities and close process gaps.

A diverse and inclusive team culture drives continuous learning and curiosity. Employee-led affinity groups foster inclusion, supporting events and learning experiences such as CORE and Amaze Con. Mentorship and career growth opportunities help professionals develop into well-rounded experts. Work-life harmony is respected, with flexibility as part of the working culture.

• 10+ years of Microsoft Excel experience.
• Bachelor's degree or equivalent.
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent.

• Experience using Salesforce (or other CRM tool) or BI tools.
• Experience presenting to senior leadership.

• USA, NY, New York: $ – $ USD annually.
• USA, TX, Austin: $ – $ USD annually.
• Comprehensive benefits including health, dental, vision, prescription, life insurance, 401(k) matching, paid time off, and parental leave.

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