Group Account Director

Overview

We are currently seeking a full‑time Group Account Director to join our team.

The ideal account person is a leader, someone with the tenacity, resourcefulness, business sense, pro‑active curiosity, and cool‑headedness to behave like the CEO of their account, brand or project. The account person is the only person in the agency who touches every aspect of a project in some way: from the relationship with the client, to the relationship with the team, from strategy to finance to creative to production.

The GAD is the department’s senior‑most leader. They act as autonomous business leads across one or more of the agency’s largest and most important clients. GAD’s are polished, professional decision makers who excel at creating trusting relationships—internally and externally. They’re fluent in our business offer, comfortable formulating a vision for solving client problems, articulating that vision as an operationally savvy proposal and selling it to clients.

The Short List:

• Leads a portfolio of clients that generates $7-10MM+ in annual revenue
• Ultimately responsible for the financial wellness of their businesses, both by driving growth and opening doors to additional revenue and by ensuring profitability of the enterprise.
• A skilled executive, interfacing with our most senior clients (often C‑suite). Comfortable in any situation and working to solve any problem.
• A gifted communicator, presenter, proposal writer and developer of business.
• Manages/mentors/trains mid‑and‑senior level staff. High EQ and empathy.
• The ultimate collaborator across disciplines.

The Group Account Director is accountable for operational excellence and client satisfaction across all clients/brands/initiatives assigned to them.

They are a consummate professional in all they do, say & write and bring significant respect and gravitas (“executive presence”) to all situations – internally and externally. This includes overseeing flawless execution and project management, team development, and growth through existing and new clients. The GAD collaborates seamlessly with other functions and capabilities across BBH— including Creative, Strategy, Production, Project Management, Finance, etc.

GAD’s become the agency’s authority on the client’s business, organizational structure, culture, politics, financial processes, budgets, competitors, business challenges and opportunities and industry trends.

As part of the team, the GAD is also a key driving force for growing BBH’s client portfolio. This includes leading, partnering with and managing new business opportunities and pitches when called upon to do so.

The GAD must own difficult conversations, evaluate gaps in team behavior and autonomously work to fine tune their working teams to the highest level of performance.

The GAD is BBH’s senior‑most client partner. They are responsible for creating & maintaining trusting, productive relationships with clients and executive teams they work with.

• Leads client relationships with the emphasis on driving revenue growth, both organically and as a partner on new business
• Embraces, champions and can sell all of BBH’s capabilities.
• Manages internal (CS and other) teams to identify, propose, and deliver all agreed‑upon projects, on time, on budget, and on scope.
• Partners with PM and other colleagues to coordinate internal and external resources against signed work.
• Ensures all correspondence, materials, presentations and proposals seen by prospective and existing clients are error‑free, of highest quality, relevant to the client’s business challenges, and reflective of BBH’s philosophy.
• Communicates findings, insights, and recommendations in a clear and compelling manner in written, oral and presentation forms.
• Leads and interacts with colleagues and clients in a positive, professional and motivating manner.

• Champions best‑in‑class project and financial management for all projects and growth opportunities
• Coaches and teaches project management and budget management skills to team members and holds them accountable for flawless project management for all work streams
• Champions the financial…