Branch Banking Client Consultant -Float

Job Title & Location

Branch Banking Client Consultant I‑Float – Rochester, MI 48307.

Branch Banking Client Consultant I‑Float travels between assigned branches to provide customers with high quality, prompt, and professional financial services. Responsibilities include greeting clients, processing transactions accurately and efficiently, maintaining operational standards, and assisting the team in meeting branch goals.

• Sales Performance: support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition; actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Client
  
  Experience:
  
  provide a positive client experience by assisting with account questions, problems and/or complaints and resolving issues in a timely and effective manner; deliver client engagement and education, and meet behavioral activity goals as defined by Retail Leadership (e.g., referrals).
• Risk Management:
  
  deliver timely and accurate daily financial transactions, striving for no controllable preventable losses; understand and adhere to all applicable bank policies and regulations.
• Additional Accountabilities: perform special projects and additional duties and responsibilities as required; consistently adhere to regulatory and compliance policies and standards and complete required compliance trainings; maintain compliance with applicable federal, state and local laws and regulations.

• Education:
  
  High School / GED / HiSET / TASC or foreign equivalent.
• Experience:
  
  0–3 years of customer service and sales experience.
• Preferred:
  Experience in the financial services industry.

• Action‑oriented – enjoys working hard, acts with minimal planning, and pursues results with urgency.
• Business Acumen – knows products, understands the sales process, and is aware of market motivations and strategies.
• Approachability – easy to approach, builds rapport, and puts others at ease.
• Problem Solving – uses rigorous logic to solve difficult problems, probes all sources, and listens actively.
• Priority Management – focuses on what matters, eliminates roadblocks, and delivers results efficiently.
• Relationship Building – communicates clearly, collaborates proactively, and aligns efforts with enterprise goals to improve performance.

The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws.

Pay range: $17.00 – $22.55.