Senior Manager, Client Strategy - Non-RTW​/Accessories

Join Shop My – Powering the Future of Digital Marketing

Shop My is transforming e‑commerce by building the infrastructure for human‑led curation  help brands run performance‑driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted taste makers and authentic recommendations.

Shop My recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At Shop My, you're building the future of human‑led commerce for the world's best brands, taste makers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

As a Senior Manager on the Client Strategy team at Shop My, you will serve as a deeply trusted partner to our brand clients — owning day‑to‑day account management and overall client satisfaction within our Non‑RTW/Accessories pod. The retention of our brands is at the forefront of Shop My's focus, and you will play a crucial role in our growth, scale, and success.

To thrive in this role, you must be organized, engaged, detail‑oriented, and well‑versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self‑starters who act with limited guidance in a fast‑paced environment.

• Create a relationship as a deeply trusted advisor with brand executives across the non‑RTW/accessories sector
• Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
• Drive high retention while consistently identifying expansion opportunities through new product adoption, subscription growth, and data‑backed strategic recommendations
• Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
• Identify and create solutions for day‑to‑day issues impacting business across multiple accounts
• Deliver timely, accurate, and professional support to accounts — timeliness is key
• Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
• Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
• Identify and implement AI‑driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

• Building trusted relationships with senior marketing leaders at leading brands
• Translating complex data into clear, strategic narratives that drive investment decisions
• Managing high‑impact, high‑visibility accounts where execution and strategy must both be exceptional
• Navigating ambiguity and solving nuanced business challenges
• Elevating the sophistication of affiliate and creator programs
• Coaching and leveling up teammates around you

• 6+ years of experience in account management, with experience working with large non‑ready to wear accounts (accessories, shoes, intimates, swimwear, etc.)
• Demonstrated experience managing enterprise or highly complex brand relationships
• Proven track record of driving retention, expansion, upsell, and long‑term account growth across strategic customer accounts
• Experience engaging executive stakeholders and influencing decision‑making
• Experience managing and developing direct reports in a Customer Success, Account Management, or Client Strategy environment
• Strong analytical instincts with the ability to turn performance data into strategic insight
• Exceptional communication and executive presence
• Ability to thrive in a fast‑paced, high‑growth environment
• Bac…