Senior Private Equity Customer Success Manager

The Company You’ll Join

Carta connects founders, investors, and limited partners through world‑class software, purpose‑built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.

Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.

Together, Carta is creating the end‑to‑end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.

For more information about our offices and culture, check out our Carta careers page.

We’re looking for exceptional Customer Success Managers to own and manage portfolios of existing Private Equity Firm customers. This includes ensuring your customers are getting value out of Carta products, collaborating closely with sales to drive adoption of additional features, and managing customers successfully through the renewal process.

As a PE Firm CSM, you will play a critical business role  will work with some of our most complex customers to understand their business plans and develop a Carta product adoption roadmap which will enable them to accomplish their desired business outcomes. Using your experience, you will collaborate with product, sales, legal, finance, marketing and support to drive account strategy, solve problems, and improve customer engagement and loyalty.
The PE Firm CSM is a new function at Carta - you will be on the front lines of building out our entire post‑sales process for Private Equity firms across Carta’s complete product set. You will become an expert in how the different parts of our product work together, and leverage value generation and strong relationships to enhance customer exposure to broader components of Carta’s ERP.

• Strategic Relationship Management: Build deep, lasting relationships with key decision-makers and high-level PE stakeholders, transforming them into long‑term Carta advocates.
• Customer Health & Adoption: Proactively monitor and improve account health, engagement, and adoption trends by delivering regular, data‑driven insights and strategic account plans connected to the customer’s goals.
• Commercial Execution & Negotiation: Secure win‑win renewal outcomes and expertly navigate contract negotiations, while managing complex commercial escalations.
• Portfolio & Revenue Expansion: Uncover "white space" opportunities across PE firms' broader portfolios, strategically influencing cross‑sells and upsells to drive clients toward Carta's comprehensive ERP vision for Private Equity.
• Advanced Engagement: Leverage cutting‑edge technology and AI tools to transform data into real insights and proactively communicate Carta’s evolving value proposition to your book of business.
• Risk Mitigation & Resolution: Act as the primary escalation point for customer issues; marshal internal resources to resolve crises efficiently and proactively mitigate churn risks.
• Cross‑Functional
  
  Collaboration:
  
  Partner closely with R&D and Customer Support teams to synthesize and share client feedback, directly influencing the…