Lead Inside Sales Client Manager

Role Overview

The Lead Inside Sales Client Manager has significant inside sales experience.

This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs.

The Lead Inside Sales Client Manager mines for new sales opportunities within an assigned account list. The Lead Inside Sales Client Manager uses a proactive and systematic approach to work through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.

This role acts as an informal team lead.

• Must be bilingual in Japanese and English. Mandatory requirement.
• Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
• Uses the company’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Present new and additional offerings to clients.
• Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and displays an interest in and knowledge of the client environment.
• Identifies opportunities for up-selling of solutions.
• Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts.
• Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalates identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk.

• Schedules and manages the Executive level appointments, meetings, and travel arrangements.
• Coordinates and prioritizes Executive’s daily schedule, ensuring they are well-prepared for each engagement.
• Serves as a gatekeeper for phone calls and visitors, screening and directing them as needed.
• Creates detailed itineraries and ensures all travel logistics are smooth.
• Tracks and manages expenses, including preparing and submitting expense reports on behalf of the Executive.
• Maintains strict confidentiality regarding sensitive information and conversations.
• Organizes and coordinates events, conferences, or team-building activities as needed.
• May provide personal assistance, such as managing personal appointments or handling personal errands, as requested by the Executive.
• Performs any other related tasks as required.

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing the client expectations.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge to create success by identifying…