Strategic Account Manager – NYC Metro Water Solutions

ABOUT CHEMSTAR WATER Chemstar WATER is a leader in industrial water treatment solutions, committed to delivering sustainable, innovative, and customer‑centric services. Our services include chemical formulations, water system designs, and operational excellence for industries such as data centers, healthcare, government, and food manufacturing. We prioritize safety, operational efficiency, and sustainability to create a brighter future for our customers and communities.

OUR CORE VALUES

• Care Deeply (“Give a Damn”) – We care deeply about our customers, colleagues, and company, ensuring success and satisfaction.
• Do the Right Thing – We act with integrity, making ethical decisions even when it’s difficult.
• Get It Done Right – We deliver results with excellence, accountability, and ownership.
• Stronger Together – We prioritize teamwork, customer focus, and mutual respect.
• Think Smart, Act Smart – We make data‑driven, safe, and sound decisions with clarity.
• Champion Growth – We drive innovation, continuous improvement, and meaningful change.

The Strategic Account Manager is a hybrid hunter/farmer role covering the NYC metro area, responsible for both winning new business and growing existing Chemstar WATER accounts across data centers, healthcare, government, and food manufacturing. This person will own the full sales cycle — prospecting, consultative selling, proposal development, and close — while also serving as the day‑to‑day relationship owner for their book of business, ensuring customer satisfaction, retention, and expansion of additional services including Water Management Plans and supplemental disinfection.

Armed with in‑house expertise in chemistry, water treatment equipment, and operations, the Account Manager is the backbone of Chemstar WATER’s customer experience.

• Thoroughly review, understand, and align with the scope of work for each customer, ensuring service plans comply with contracts and proposals.
• Plan and execute customer visits meticulously, ensuring timely arrival, access, and seamless work execution.
• Verify that water analysis and testing completed by service technicians adheres to Chemstar WATER’s high standards.
• Conduct required water sample collection, perform quality tests in the field, and document results in the Chemstar‑online reports app.
• Adjust chemical feed rates based on results, documenting all actions and recommendations to optimize resources and improve gross margins.

• Act as a steadfast customer advocate, influencing internal operations teams to maintain a customer‑centric approach.
• Develop and manage relationships with qualified buyers (executives, directors of facilities, property managers) to meet and exceed expectations.
• Resolve issues promptly with a bias for action, ensuring customer satisfaction and long‑term loyalty.
• Conduct Annual Business Reviews with 100% of assigned accounts, ensuring alignment with customer goals and company objectives.

• Proactively acquire new accounts across the territory, expanding Chemstar WATER’s market presence and contributing to revenue growth.
• Cultivate and deepen relationships with existing customers, identifying needs and uncovering opportunities for upsell and cross‑sell.
• Improve gross margin of existing accounts by optimizing dosage, inventory, ordering patterns, and identifying additional service opportunities.
• Negotiate and renegotiate contract terms and pricing with both existing and prospective clients, aligned with company guidelines.
• Create and present professional proposals using company templates and pricing guidelines for both existing and prospective clients.

• Maintain…