Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-31
Listing for:
Evlo AI
Full Time
position Listed on 2026-07-31
Job specializations:
-
Sales
B2B Sales, Customer Success Mgr./ CSM, Client Relationship Manager -
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
About The Role
The role owns the post-sale customer lifecycle, driving adoption, retention, and expansion across a portfolio of enterprise SaaS accounts.
You will partner directly with technical stakeholders and executive sponsors to ensure platform value realization and long-term partnership growth.
AboutThe Role
The role owns the post-sale customer lifecycle, driving adoption, retention, and expansion across a portfolio of enterprise SaaS accounts.
You will partner directly with technical stakeholders and executive sponsors to ensure platform value realization and long-term partnership growth.
Key Responsibilities- Drive onboarding, product adoption, and value realization for a portfolio of mid-market and enterprise SaaS clients
- Identify and execute account expansion, cross-sell, and upsell opportunities in partnership with account executives
- Lead strategic business reviews (QBRs) with C-suite stakeholders to align platform usage with client business objectives
- Manage renewal cycles proactively, mitigating churn risk and negotiating contract terms
- Collaborate with product and engineering teams to escal, track, and resolve critical customer issues
- Build comprehensive account health plans utilizing telemetry data and CRM insights
- 3-6 years of customer success, account management, or client-facing revenue experience in a B2B SaaS environment
- Demonstrated track record of achieving net revenue retention (NRR) and logo retention targets
- Strong technical aptitude with the ability to understand complex SaaS architectures and data integrations
- Exceptional communication, presentation, and negotiation skills across technical and executive audiences
- Bachelor's degree or equivalent practical experience
- Bonus:
Experience with Salesforce, Gainsight, and enterprise software implementation
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