Customer Growth Associate, Google Customer Solutions (English

Customer Growth Associate, Google Customer Solutions (English)

Google San Francisco, CA, USA ;
New York, NY, USA

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.

• Bachelor's degree or equivalent practical experience.
• Experience in a Business-to-Business (B2B) sales or business development role.
• Experience in advertising, consultative sales or business development through full time roles, internships, projects or academic classes.
• Ability to communicate in English fluently in order to interact in this customer-facing sales role.

• Certification in Google Ads.
• Experience with Google Ads and online advertising.
• Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, or similar fields.
• Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
• Ability to think strategically.
• Excellent communication and problem-solving skills, with an interest in business and technology, and a passion for helping businesses grow online.

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers.

You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As a member of the Google Customer Solutions (GCS) team, you will work with companies across industries to understand their needs and develop digital marketing solutions that directly impact their success. Each quarter, you will work with a collection of small and medium-sized businesses that shape the communities they serve and empower them to grow their business and reach their goals.

In this role, you will learn, grow, and receive continuous training and mentorship alongside a tight-knit cohort of talented and driven peers. You will work directly with business leaders and professionals to build your knowledge of the online advertising industry and develop your professional network.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow.

Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

• Serve as a consultative sales advisor to SMB customers and agency partners. Build strong relationships with key decision‑makers to align Google advertising products with their growth goals.
• Own and manage a high‑volume set of accounts. Engage with clients via phone and email to identify upsell opportunities, drive product adoption, and exceed quarterly revenue and growth goals.
• Evaluate campaign performance, deliver data-driven account recommendations, and pitch advanced digital marketing strategies to business owners.
• Execute full-cycle relationship management from proactive outreach and client pitches to internal strategy building and campaign performance reviews.
• Meet and exceed individual business quotas while delivering an outstanding, high‑value experience to Google's advertisers.

Individual pay is determined by factors including job-related skills, experience, and…