Account Director

Responsibilities

• Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
• Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy.
• Develop account plans and success frameworks that align with customer business objectives.
• Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
• Translate customer feedback into actionable input for Product and Engineering.
• Forecast retention and growth metrics, providing visibility into customer health and pipeline.

• 5–10+ years of customer success, account management, or consulting experience, with 2+ years managing strategic/enterprise accounts.
• Ability to travel 25% of the time for customer events, customer visits, and conferences.
• Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships.
• Experience in a fast-paced SaaS or Series A/B startup environment.
• Exceptional communication, executive presence, and relationship-building skills.
• Strong analytical mindset with ability to tell a story with data.
• Ability to work cross-functionally and thrive in ambiguity.
• A proactive, ownership-driven mindset—comfortable balancing strategic and hands-on work.