Business Development Representative – Corporate Observability

Responsibilities

• Produce qualified sales opportunities through high-volume outbound prospecting by phone, email, Linked In, and other channels.
• Prospect into enterprise organizations across North and South America to build a pipeline for the Uptrends portfolio while supporting broader ITRS Observability Platform initiatives.
• Implement a disciplined daily prospecting schedule of 100+ outbound touches per day
  , applying a combination of cold calls, personalized emails, Linked In outreach, and other approved engagement channels.
• Respond promptly to inbound marketing inquiries, including trial registrations, demo requests, webinar attendees, content downloads, and other marketing-generated leads to maximize conversion opportunities.
• Qualify inbound leads, understand customer requirements, and schedule qualified meetings for the appropriate Account Executive.
• Conduct consultative cold calls with enterprise decision-makers, including Directors, VPs, and C‑level technology leaders.
• Use Linked In Sales Navigator, Apollo, Salesforce, and other sales engagement tools to identify target accounts, build prospect lists, and conduct strategic outreach campaigns.
• Partner with Marketing to provide feedback on campaign performance, messaging, lead quality, and market insights.
• Collaborate daily with Account Executives to develop account strategies and accelerate pipeline creation.
• Maintain accurate prospect, activity, and pipeline information within Salesforce and other sales technologies.
• Develop expertise in Observability, Digital Experience Monitoring (DEM), Application Performance Monitoring (APM), Infrastructure Monitoring, and enterprise technology trends.
• Achieve activity, meeting, lead conversion, and pipeline generation goals that contribute directly to Americas ARR growth.

• 1–3 years of experience in Business Development, Sales Development, Lead Generation, or outbound prospecting (SaaS or enterprise software preferred).
• Comfortable making a high volume of outbound cold calls every day.
• Experience using, or the ability to quickly become proficient in:
  • Linked In Sales Navigator
  • Apollo
  • Salesforce CRM
  • Sales engagement platforms
• Desirable skills:
  • Experience prospecting into enterprise IT organizations.
  • Familiarity with Observability, APM, Digital Experience Monitoring, Infrastructure Monitoring, Cloud, or Dev Ops technologies.
  • Experience engaging Director, VP, and C‑level technology clients.
• Bachelor's degree or equivalent professional experience.
• Build relationships with Marketing, Sales, and Customer Success teams.
• Exceed indicators for activity, meetings booked, inbound lead response times, lead conversion, pipeline generation, and contribution to Americas ARR growth.

Demonstrates expertise in outbound prospecting and lead generation within enterprise organizations, utilizing tools like Salesforce and Linked In Sales Navigator to drive pipeline growth and achieve sales targets. Proficient in engaging with C‑level technology leaders and collaborating with marketing and sales teams to optimize conversion opportunities.