Customer Success Manager

Responsibilities

• Manage full campaign life cycle from planning and contract, through end of campaign.
• Lead RFP strategy sessions, and produce thoughtful, creative and goal-oriented proposals to premium brands and advertisers.
• Partner with the Sales Team on select new business opportunities, recommending ideas, products and campaign strategies to meet clients’ objectives and success metrics.
• Assist in identifying advertising needs of clients in order to develop new revenue opportunities.
• Cultivate relationships with existing clients to maximize client satisfaction, retention, and growth.
• Gather feedback from clients and communicate to relevant staff across the organization to improve Firefly’s overall company message, proposals, products and pricing.
• Oversee and successfully deliver our customer’s advertising campaigns.
• Provide adhoc, mid and post-campaign analysis by creating and implementing valuable, actionable insights and recommendations to our clients.

• Sales planning or after sales support experience.
• Understanding of out-of-home and/or digital advertising.
• Experience working with sales leadership, marketing, operations, product and creative partners.
• Ability to successfully work under tight project deadlines.
• Demonstrate a repertoire of skills such as scheduling, prioritizing, organizing, planning, problem solving, decision-making, financial savvy, attention to detail and follow through.
• Ability to understand products and effectively identify how it can provide value to a prospective customer.
• Excellent written and verbal communication skills.
• Ability to cultivate a “story” to describe in our proposals how Firefly’s products will meet or exceed client advertising goals. Highly organized and detail-oriented self-starter with proven problem solving skills.
• Comfortable in a fast-paced sales-driven work environment.
• History of effective cross-functional collaboration across multiple office locations.
• Programmatic advertising experience is a plus.

• Monthly salary and a comprehensive benefits package that includes a 401(k) retirement savings plan.
• Hybrid working and unlimited PTO.
• No dress code; wear what you desire.
• 1:1 meetings for progress tracking, development journeys with educational opportunities.
• Access to curated learning materials via Udemy Business.
• Support for work-life balance and wellbeing through collaboration with meditation tools (Meditopia).

Firefly Is An Equal Opportunity Employer. All applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.