Strategic Account Manager – Pharma

• Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
• Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
• Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
• Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
• Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
• Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
• Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
• Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
• Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
• Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
• Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
• Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.

• 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments.
• Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts.
• Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders.
• Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization.
• Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting.
• Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives.
• Experience applying value-based selling methodologies to demonstrate measurable business impact.
• Willingness and ability to travel to customer sites approximately 20% of the time.

Demonstrates expertise in B2B Enterprise SaaS Account Management, with a focus on strategic account planning, complex deal negotiation, and revenue forecasting. Proven ability to build trusted relationships with C-suite stakeholders and drive account retention and expansion.

• B2B Enterprise SaaS Account Management
• Strategic Account Planning
• Complex Deal Negotiation
• Revenue Forecasting
• Value-Based Selling Methodologies

• Account Retention
• Executive Business Reviews
• Cross-Sell and Upsell Strategies
• Data-Driven Feedback
• CRM Hygiene
• Portfolio Management
• Revenue Growth
• Pricing Strategy
• Customer Engagement
• Market Strategy

• Executive Presence
• Influencing Skills
• Trust Building
• Strategic Thinking
• Customer Advocacy

• Life Sciences Data
• Pharma
• Medical Affairs
• Customer Success
• Implementation
• C-Suite Engagement
• Business Unit Leaders
• Revenue Operations
• Customer Steering Committees
• Emerging Business Needs