Account Manager

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features.

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

As an Account Manager at Spade, you'll contribute directly to Spade’s revenue growth by owning the strategic relationships and growth trajectory for our customers. You'll manage implementations, drive product adoption and expansion, and build deep partnerships with the world’s leading fintechs. You will:

Own major customer relationships from contract signature through expansion, serving as the primary point of contact and trusted advisor

Partner with Sales on pre-signature deals to ensure clean handoffs, then run implementations on time and on scope — holding both Spade and the customer accountable to milestones

Lead renewals and pricing negotiations, including multi-year commitments and conversations on over-utilization or scope changes

Drive expansion by spotting opportunities and selling customers into new Spade products

Build executive relationships at each customer — understanding their roadmap, org structure, and strategic priorities — and run QBRs, executive briefings, and onsite visits that move the relationship forward

Partner with engineering and product on technical investigations and root cause analysis, and translate customer feedback into prioritized roadmap asks

Build the post-sales playbooks, SOPs, and account frameworks that let Spade scale

5+ years of experience, including 3+ years of account management, sales, or customer success experience for a technical product

Experience carrying a quota with responsibility for account growth, upsells, and renewals

2+ years of experience in fintech, banking, or payments

Experience leading contract renewals and negotiating commercial terms

Experience in a high-growth startup environment

Comfort using AI, automation, and self-built workflows to scale yourself

Based in NYC with ability to work out of our Flatiron office at least 2 days/week

Experience supporting both fintech and bank/financial institution customers

Experience with transaction or payments data

Experience with API or data products

Experience building post-sales playbooks, SOPs, or operating frameworks from scratch

Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.

Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.

Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

Competitive Compensation. Data-driven salaries that reward performance and ownership.

Meaningful Equity. Flexibility with early exercise and an…