Global Client Advisor in Long Island City, New York

The Opportunity

We're looking for a charismatic, driven, and analytical client advisor to own our global client base-advising remote clients around the world on their bespoke engagement rings and fine jewelry, and managing our eCommerce business on Shopify. This is not a traditional retail sales job. You'll be building real relationships with clients across time zones, advising on one of the most meaningful purchases in someone's life, and playing a key role in scaling a high-growth brand.

While this role is remote, you'll work in lockstep with our New York team-you won't be siloed as a separate "virtual" function, you'll be as core to daily operations as anyone in our showroom. You'll have the tools, team, and mentorship to grow a strong client base-and earn accordingly. If you've thrived in wealth management, real estate, finance, or consulting-and want to bring that same rigor, but with more heart, creativity, and upside-this role is for you.

This is an exciting opportunity for someone hungry, organized, and entrepreneurial. You don't need to check every single box to thrive here-we're looking for sharp, thoughtful people who want to build something meaningful and aren't afraid to take ownership. This is a high-impact, client-facing role with room to grow into a leadership position.

Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship. Our mission is to make the world of high jewelry more warm, intuitive, and personal-while upholding the highest standards of quality.

• Own relationships with our global client base from first inquiry to final delivery-guiding clients around the United States and the world with clarity, confidence, and care, regardless of time zone
• Translate complex information about diamonds and design into clear, compelling insights
• Tailor every interaction to each client's needs, values, and aesthetic
• Close deals and drive referrals through trust, taste, and thoughtful follow-up

• Own day-to-day management of our Shopify store-order processing, client inquiries, and fulfillment coordination
• Ensure every eCommerce client receives the same level of care and attention as a bespoke client
• Monitor and troubleshoot orders end-to-end, coordinating with operations on any issues

• Own the full bespoke journey from inquiry to delivery, ensuring every milestone stays on track
• Manage timelines, production steps, and vendor coordination with precision, working closely with our New York operations team
• Maintain clean CRM updates, trackers, and internal notes to ensure transparency and seamless handoffs
• Anticipate client needs and serve as a steady point of contact throughout
• Ensure each experience reflects ROEN's highest standards of care, detail, and responsiveness

• Identify opportunities to grow client relationships and expand visibility through partnerships, stylists, and PR
• Contribute to lead nurturing, client outreach, and conversion strategies for our global and eCommerce clients
• Collaborate with the marketing team to bring client stories and design education to life

You're smart, charismatic, and highly capable-someone who blends analytical thinking with emotional intelligence. You're not just looking to sell-you want to build trust, grow a client base, and become indispensable. You might be a fit if you:

• Have 2+ years in a sales or advisory role-whether in luxury (jewelry, fashion, watches), real estate, finance, or consulting
• Communicate with clarity, empathy, and conviction
• Are deeply organized, self-motivated, and accountable end-to-end
• Have a sharp eye for aesthetics and understand the language of taste
• Thrive in fast-paced, high-trust environments where your actions drive real impact
• Are comfortable managing relationships across time zones and communicating asynchronously when needed
• Have experience with or are comfortable learning Shopify or similar eCommerce platforms
• Want to be part of a small, ambitious team building something exceptional, even while working remotely
• Love solving problems, creating systems, and making things happen
• Are excited to grow with a brand-and earn like a top performer while doing it

• Base salary + uncapped commission
• Healthcare
• Generous PTO
• A close-knit, ambitious team that believes in excellence, ownership, and craft
• Growth path into leadership, high-earning, or brand-facing roles