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Customer Experience Coordinator - Soho
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-12
Listing for:
Brobston Group LLC
Full Time
position Listed on 2026-09-12
Job specializations:
-
Sales
Retail Sales
Job Description & How to Apply Below
Summary
As a Customer Experience Coordinator at the Soho store, you act as the store's lead ambassador and help deliver a highly personalized customer journey. You support efficient store operations, exemplary service, and clienteling activities to drive sales and shape the in-store experience.
Responsibilities
- Ensure client expectations are exceeded at each visit using hospitality tools and clienteling practices
- Maintain a professional environment and ensure employees present professionally for each customer interaction
- Map and manage clienteling activities for each guest to maximize sales and satisfaction
- Ensure seamless efficiency and a positive atmosphere in the customer experience
- Partner with leadership and specialist teams to proactively address service issues
- Perform other duties as assigned by store leadership
Requirements
- Previous experience in sales, hospitality, and/or service
- Exceptional customer service and clienteling skills with a passion for building relationships
- Professional verbal and written communication skills
- Flexible availability, including evenings, weekends, and holidays
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