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Senior Customer Success Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-18
Listing for:
Anson McCade
Part Time
position Listed on 2026-08-18
Job specializations:
-
Sales
SaaS Sales, Account Manager, Customer Success Management
Job Description & How to Apply Below
Customer Success Manager (x2) - SAAS Learning Platform
New York City - 2 days per week in site
Variable: $42,000
The OpportunityWe’re hiring two commercially driven Customer Success Managers to join a fast-growing team. This is a revenue-focused CS role
, where success is defined by your ability to drive expansion, grow accounts, and own commercial outcomes — not just maintain relationships.
You’ll partner with a portfolio of strategic customers to unlock value, drive adoption, and identify growth opportunities across a leading data and AI learning platform.
What You’ll Be Doing- Own and grow a portfolio of ~30 accounts with a $3.5M+ revenue target
- Drive land-and-expand strategies
, identifying upsell and cross-sell opportunities - Build strong stakeholder relationships across enterprise and mid-market customers
- Act as a commercial partner
, not just a support function - Leverage data and insights to guide customer strategy and decision-making
- Collaborate across global teams (US, London, Australia)
- 3–7 years experience in Customer Success
- Strong commercial track record in revenue ownership and account growth
- Proven success in:
- Upselling and cross-selling
- Managing enterprise or upscale accounts
- Experience with in AI, EdTech, or modern SaaS environments strongly preferred
- Tech-savvy and data-driven approach to customer engagement
- Backgrounds in traditional industries (e.g. legacy tech, supply chain) are less aligned
- Be part of a high-growth data & AI learning platform
- Join a commercially driven CS function with real revenue ownership
- Work in a modern, product-led SaaS environment
- Opportunity to make a direct impact in a scaling global team
Position Requirements
10+ Years
work experience
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