Membership Sales Representative

Location:

92NY May Center - New York, NYPay Transparency: $18.00 - $22.00 per hour (DOE); + up to $2250.00+ monthly sales commission potential;
Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.

Role and Responsibilities The Membership Sales Representative is responsible for developing leads for prospective members, providing information to prospective members, and enrolling new members. This person also assists management in meeting membership and financial objectives. This person is responsive to both current and prospective members maintaining Active's highest standards of customer service

Specific Responsibilities Essential Functions Meet monthly membership sales and services goal set by the Regional Manager and club General Manager Respond to telephone and e-mail membership inquiries through the sales CRM, booking and maintaining appointments for prospective members to tour the center

Provide prospective members with an enthusiastic and informative tour Empower and educate prospective members on the benefits of health and wellness

Present approved membership options and prices to prospective members

Complete all membership paperwork for new members, including application and orientation requirements

Track and report daily membership sales

Contribute to lead generation by distributing passes, fliers, and other materials

Develop relationships to ensure client success and encourage member referrals

Attend management meetings, trainings, and retreats

Generate leads to the Corporate Sales Department to help open accounts, working with the Corporate Sales Director and Regional Accounts Manager to develop new corporate accounts

Provide ongoing maintenance for assigned existing corporate accounts including regular contact with Corporate Ambassadors, distribution of fliers and passes

Maintain and submit a commission log each pay period, including all necessary back-up paperwork such as copies of membership applications

Make follow-up calls to all prospective members who failed to show for their appointments, and all guests who have not yet enrolled

Administer emergency care to members and guests in need of assistance

Work as a TEAM with all other departments

Other duties and responsibilities as assigned by supervisor

Other Functions Be knowledgeable about all programs and activities offered by throughout the centers

Promote club services and activities

Assist with keeping the club well stocked and clean

Attend Active Wellness site meetings and trainings

Handle injury and illness and security incident reporting

Qualifications and Education Requirements Previous health club experience is a plus.
2 years of sales, client success, or account management experience preferred

Communication skills, basic computer skills, phone etiquette, customer service orientated, committed to fitness industry/environment

Must be detail oriented, organized and highly responsive with a commitment to customer service

Strong verbal communication skills

Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industryAED/CPR/First Aid Certified Proof of citizenship or legal status

Physical and Working Conditions Ability to take the responsibility for the health and safety of others

Ability to stand for several hours in a same shift; ability to lift 25 lbs Fitness club environment

Must follow OSHA and Active Wellness safety standards

Benefits

Health, Dental and Vision Insurance (Full Time)
Health Flexible Spending Account (Full Time)
Paid Time Off (Full Time)
Parking & Transit Flexible Spending Accounts
401(k) (Eligible after 1 year of service + 1000 work hours)
Legal Support Plan Employee Assistance Program & Mental Health Support Service Complimentary Club Membership and Discounts on Active Products (where applicable)
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations.