Director, Customer Partner, Incentive, Healthcare

• Develop and execute account strategies to grow and retain Kyndryl’s most valuable accounts
• Generate new opportunities and expand existing work into larger scopes and new capabilities
• Sell new offerings and minimize erosion to maximize renewals
• Own the account P&L, ensuring customer satisfaction, integrity, and account compliance
• Create, maintain, and develop deep connections with C-suite decision-makers
• Collaborate with sales team members across the management process from prospecting to closing
• Build a go-to-market pipeline with partners to pursue new deals
• Apply external best practices and industry expertise to provide innovative solutions
• Identify and qualify opportunities for bespoke customer services
• Ensure account excellence and maintain integrity
• Transform the future of account management

• Minimum of 5+ years’ experience running account P&L and managing the sales process end-to-end
• Healthcare experience
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open-minded and empathetic approach in customer relationships
• Ability to lead consultatively, identify and create demand across Kyndryl capabilities, and articulate business value to customers
• Ability to operate in a fast-paced, flat organizational culture, embrace ambiguity, and drive proactive outcomes
• Sales experience in technical solutions
• Bachelor’s degree or Master’s degree listed as preferred skills and experience

Demonstrates expertise in account management with a focus on P&L ownership, revenue growth, and customer satisfaction. Leverages deep industry knowledge and consultative selling skills to drive innovative solutions and build strong relationships with C-suite decision-makers.

• Account P&L Management
• Sales Process Management
• Revenue Growth
• Healthcare Experience
• Consultative Selling

• Account Strategy Development
• Opportunity Generation
• Customer Satisfaction Management
• Business Value Articulation
• Risk Management

• Open-Mindedness
• Empathy
• Proactive Outcome Driving
• Collaboration

• Bachelor’s Degree
• Master’s Degree

• Healthcare
• Business Trends
• Technology Trends
• Industry Best Practices
• Account Compliance