Sales Coordinator

COMPANY SUMMARY

The Empire State Building, the "World's Most Famous Building," owned by Empire State Realty Trust, Inc. (ESRT: NYSE), soars 1,454 feet above Midtown Manhattan from base to antenna. The $165 million reimagination of the Empire State Building Observatory Experience created an all-new experience with a dedicated guest entrance, an interactive museum with nine galleries, and a redesigned 102nd Floor Observatory with floor-to-ceiling windows.

The journey to the world-famous 86th Floor Observatory, the only 360-degree, open-air observatory with views of New York and beyond, orients visitors for their entire New York City experience and covers everything from the building's iconic history to its current place in pop culture. The Empire State Building Observatory Experience welcomes millions of visitors each year and is ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor's 2025 Travelers' Choice Awards:
Best of the Best Things to Do, "America's Favorite Building" by the American Institute of Architects, the world's most popular travel destination by Uber, and the #1 New York City attraction in Lonely Planet's Ultimate Travel List.

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT's flagship Empire State Building, the "World's Most Famous Building," features its iconic Observation Deck. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2026, ESRT’s portfolio is comprised of approximately 7.5 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.

More information about Empire State Realty Trust can be found at  and by following ESRT on Facebook, Instagram, Tik Tok, X and Linked In.

The Sales Coordinator will join the Observation Deck Sales team and support the sales cycle through customer service, order processing, account support, and administrative coordination. This role will work closely with Sales Managers and cross-functional teams to process advance ticket orders, maintain accurate client and sales information, support group visits, coordinate FAM trips and events, assist with sales and marketing materials, and provide timely responses to customer and partner inquiries.

The ideal candidate will have strong communication and organizational skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Process advanced ticket orders using the Ventrata ticketing system
• Create, organize, and properly maintain all files for the Sales Department
• Notify Ticket Office & Operations Supervisors of large group visits and advance orders
• Update list of accredited agents and their contact information on an ongoing basis
• Assist sales team with coordinating FAM trips and events.
• Provide support to the sales managers on various projects and reports as needed
• Assist in the creation and development of sales and marketing materials
• Account development:
  Build and maintain relationships with existing and new customers/clients

• Respond to or create cases in Salesforce to answer and track all incoming customer issues and inquiries via phone and email
• Partner with the Sales Managers and other departments to resolve customer issues
• Ensure prompt response to all customer inquiries

• Develop an in-depth knowledge of Ventrata to process orders and manage client data
• Maintain good organizational skills through time management, setting priorities, and accurate paperwork
• Assist sales managers with Salesforce CRM promptly after international sales missions, trade shows, and networking events
• Provide ongoing updates to the Sales Operations SOP
• Collaborate with the Sales team and other departments to track progress on projects using
• Mail out brochures, posters, and sales information
• Perform other related duties as required

• Collaborate with OTA…