Senior Account Manager

Job Description Role:
Senior Account Manager

Location:

New York, NY MiQ is looking for a Senior Account Manager to join our -- team. The candidate will be empowered to protect and grow client relationships across a portfolio of advertisers. The role offers the opportunity to join an innovative company, with award winning culture and ambitious growth plans. The Senior Account Manager will be tasked with growing existing business through delivering best-in-class service for clients, strategic insights presentations, and upholding internal operational excellence across our top accounts.

You’ll have the opportunity to work collaboratively with sales, trading, product and analytics on some of the world’s most known brands.

We love different personalities at MiQ and strive to build teams constructed with diverse backgrounds and inclusive points of view. That said, we firmly believe that our values bring us together and we look for people who align with our values below. Passion – We love and live what we do. Determination – We always find a way to ‘figure it out’.

Unity – We hold each other accountable. We win and lose as a team. Agility – We anticipate the unexpected, embrace and adapt to change. Courage – We dare to think unconventionally

In the role you will be accountable for, but not limited to, the following:

• Client Service:
  Craft and present best in class insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
• Contribute to business growth by identifying incremental opportunities, growing accounts & strategizing new solutions on an ongoing basis including recommendation of additional products to expand channels
• Supporting a portfolio of clients and ensuring that all are performing optimally; working in partnership with Trading team to ensure campaigns are pacing as desired
• Implementing campaign optimizations with Trading team and delivering client reporting + optimization commentary
• Incremental forecasting across your book of business
• Client development plans + strategies that support retention and growth

• Project Management:
  Lead internal pod syncs and client status calls to ensure all stakeholders remain up to date on current needs
• Confirm all relevant information needed for successful campaign is received as part of launch email (checklist provided)
• Troubleshoot campaign challenges alongside team
• Schedule ongoing check-ins with team + client
• Ensure timely delivery of all client reporting and ad hoc requests

• Internal
  
  Collaboration:
  
  Collaborate and build relationships with internal teams to encourage ongoing thought leadership & MiQ product diversification
• Contribute to feedback loop with Product team, serving as advocate for your client and sharing back any needs or enhancements for internal tools and partnerships
• Foster the growth and development of junior team members as they learn the skills needed to be a strong Account Coordinator or Account Manager
• Be a change agent for the National AM team, working on key initiatives that impact the larger MiQ team.

• Close to clients: establish relationships with key stakeholders to develop rapport, attend meetings in person when possible
• Attend all AM-related trainings and completion of Accreditation modules to ensure product knowledge remains current
• Collaborate with cross-functional members of commercial team to deliver custom client solutions and upsell to clients

• Communication:
  Proactively seeking opportunities to go above and beyond for clients
• Attend weekly pod syncs and regional Board (client performance review) meetings, keeping all teams aligned on any updates and/or next steps
• Explaining strategy & optimizations to internal & external partners
• Articulating to clients how MiQ’s agnostic approach and Trading technology/ expertise sets us apart
• Serve as critical Sales support in order to take on more internal tasks that will allow Sales more time in-market - take lead on client communications with existing clients

• Innovation:
  Strategize within AM department and the Commercial pod to grow and develop existing client business. Serve as guide to lead more junior team…