Client Manager Group - NY

Company :

Highmark Inc.

Job Description :

JOB SUMMARY This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business.

This is a hybrid based role in Latham, NY - onsite 3 days a week. T, W, Th .ESSENTIAL RESPONSIBILITIES Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.

Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.

Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.

Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.

Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.

Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.

Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.

Other duties as assigned or requested.

EDUCATION Required

High School / GED Substitutions None Preferred Bachelor 's Degree in Business Administration, Business Management or related fieldEXPERIENCERequired2 years of Account/Client Management experience or other relevant experience

Preferred

None LICENSES or CERTIFICATIONS Required

State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire

Preferred

None SKILLSAbility to speak publicly and extemporaneously on a variety of subjects

Presentation, communication and negotiation skills

Organizational skills and the ability to meet deadlines

Creativity and Innovation Persistence & Resilience Problem Solving Influence Language  (Other than English):

None Travel Requirement:25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Regularly

Works primarily out-of-the office selling products/services (sales employees)
Never Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement :
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that…