Account Manager, Partnerships & Referrals

As we continue to grow, we are building a strong network of healthcare, community, and social-service partners who share our commitment to improving health outcomes and advancing health equity.

Care Collab is seeking an
** Account Manager – Community Partnerships & Referrals
** to develop, strengthen, and maintain relationships with organizations that can refer eligible individuals to Care Collab’s programs.

This is a highly relationship-oriented role for someone who enjoys being out in the community, meeting people, building trust, and creating long-term partnerships. The Account Manager will serve as a key point of contact for Care Collab’s referral partners and will work to ensure that partners understand who we serve, how our programs work, and how to connect individuals to our services.

The ideal candidate is a strong communicator and relationship builder who is comfortable working independently, managing multiple relationships, and representing an organization professionally throughout the NYC community.

• Build and maintain strong, productive relationships with healthcare providers, hospitals, behavioral health organizations, social service agencies, housing organizations, community-based organizations, and other potential referral sources.
• Develop a portfolio of community partners and establish regular communication and engagement with each organization.
• Serve as a trusted point of contact for referral partners and ensure they have a clear understanding of Care Collab’s services and eligibility criteria.
• Conduct regular in-person visits, meetings, presentations, and outreach activities throughout NYC.
• Identify opportunities to deepen existing relationships and expand Care Collab’s presence within partner organizations.
• Represent Care Collab at community events, networking opportunities, conferences, and other relevant gatherings.

• Identify and cultivate new sources of qualified referrals.
• Educate partners on Care Collab’s programs, target populations, referral process, and value proposition.
• Proactively follow up with referral sources to understand barriers, answer questions, and encourage continued referrals.
• Monitor referral activity across assigned partners and identify opportunities for increased engagement.
• Work closely with internal teams to ensure referral partners receive a responsive and positive experience.
• Communicate partner feedback and referral trends to the Business Development and leadership teams.

• Develop strategic account plans for key referral partners.
• Maintain consistent touchpoints with partners based on the needs and potential of each relationship.
• Track meetings, outreach, referrals, and other partnership activity in the company’s CRM.
• Monitor the health and engagement of partner relationships and proactively address concerns or challenges.
• Identify opportunities for cross-organizational collaboration, education, and programming.
• Ensure commitments made to partners are followed through and that partners receive timely communication.

• Develop a strong understanding of NYC’s healthcare and social-service landscape.
• Identify emerging organizations, programs, and referral networks that may be valuable to Care Collab.
• Stay informed about changes in Medicaid, Health Home, behavioral health, housing, and social-service systems that may impact referral opportunities.
• Attend community meetings and networking events to expand Care Collab’s visibility and referral network.
• Build relationships across multiple levels of partner organizations, from frontline staff to organizational leadership.

• Within the first 6–12 months, success in this role will include:
• Building a strong portfolio of active community and healthcare referral partners.
• Establishing trusted relationships with key contacts throughout NYC.
• Increasing the number and consistency of qualified referrals generated through assigned partnerships.
• Increasing awareness and understanding of Care Collab within the community.
• Creating a consistent cadence of partner outreach, meetings, and…