Director of Membership and Culture - Wolseley Hotel

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Date:
Aug 26, 2026

Location:

New York, US USA

Department:
Guest Relations

Are you interested in a new challenge at
Minor Hotels Europe & Americas?

Location: New York, NY
Reports To: Managing Director
Status: Full-Time, Leadership Role

Position Summary

The Director of Membership will play a central role in building the founding community of The Wolseley Members Club New York, opening Spring 2027.

Beginning in the pre-opening phase, this individual will be responsible for executing the Club’s membership strategy, developing relationships with prospective members, leading the Founding Member and Ambassador programs, and establishing the systems and standards that will support membership from the outset.

This is a hands-on leadership role requiring strong judgment, discretion and a deep understanding of New York. The successful candidate will be a natural relationship builder who is equally comfortable meeting prospective members, developing the membership pipeline, hosting gatherings and working closely with the Club’s leadership team.

Following opening, the Director of Membership will oversee the full member journey, including acquisition, onboarding, engagement and retention.

Key Responsibilities

• Lead the execution of the pre-opening and post-opening membership strategy in partnership with the Managing Director, ownership and executive leadership.
• Build and manage a strong pipeline of prospective Founding Members who are a natural fit for The Wolseley Members Club New York.
• Develop relationships with prospective members across New York’s business, cultural and social communities.
• Lead the Club’s Founding Ambassador program, including Ambassador outreach, communication, referrals and ongoing engagement.
• Develop and manage referral, nomination, sponsorship and invitation strategies that support membership growth while protecting the character of the Club.
• Personally cultivate priority prospects through individual outreach, meetings, introductions, Club events and ongoing follow-up.
• Establish and manage the Membership Committee process, including candidate review and follow-up.
• Set and monitor membership targets and milestones and provide regular reporting on pipeline, applications, conversions and overall membership performance.
• Partner with leadership on membership pricing, categories, policies and growth strategy.

Membership Operations & Member Journey

• Oversee the member journey from initial introduction and application through acceptance, onboarding, engagement and renewal.
• Ensure prospective and existing member information is accurately maintained within the Club’s membership CRM, with consistent processes for outreach, follow-up and reporting.
• Establish membership processes and operating procedures in preparation for opening.
• Work closely with operations and technology partners on the membership platform, application process and member communications.
• Monitor membership performance, engagement and retention and identify opportunities for improvement.
• Manage sensitive member matters with discretion, sound judgment and professionalism.
• Ensure Club policies and membership standards are applied consistently.

Member Engagement & Community

• Develop an engagement strategy that builds a strong sense of community before and after opening.
• Work with the broader team to develop member gatherings, programming, partnerships and experiences that reflect the character of the Club.
• Build strong relationships with members and maintain an understanding of their interests and experiences.
• Identify opportunities to connect members with one another and deepen their relationship with the Club.
• Develop strategies to support…