Transient Sales Executive

Mandarin Oriental New York

Mandarin Oriental New York is looking for a Transient Sales Executive to join our Sales team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

Based at the Mandarin Oriental New York within the Sales Department in New York City, the Transient Sales Executive is responsible for driving revenue by proactively soliciting new business and servicing existing business from their assigned territory, and for supporting segment divisional leaders in Leisure and Corporate segments. The Transient Sales Executive reports to the Director of Sales

• Ensure achievement of budgeted annual revenues in their individual territory and segments – Leisure (USA - Midwest & Southeast) and Wholesale (USA);
  Long-term Stays, as well as support the achievement of team goals in Corporate Negotiated and Entertainment Transient
• Analyse and evaluate client production and implement sales action plans
• Actively solicits new business to move share from the competitive set and engage in client activities including trade shows, roadshows, sales trips, events, site inspections entertainment, meet & greet, phone and email solicitation
• Handle inquiry calls and provide client proposals
• Support Directors in transient segment to support proposals, client activities and individual reservation requests
  
  Works closely with the Global Sales teams to ensure revenue goals are achieved
• Works with internal departments to ensure clear communication for all VIPs and any special requests are met for in-house guests
• Attend meetings as needed including Morning Meeting, Team Huddle, VIP Meeting, Revenue Meeting, and Sales & Marketing Monthly Meeting
• Review daily arrivals reports as well as monthly account production and Agency
  360 reports
• Ensure post trip reports and expense reports are submitted in a timely manner; and daily activities are added in Salesforce
• Provide feedback and market information on changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading material and interaction with competitive hotel staff

As Transient Sales Executive, we expect from you: (brief overview of requirements)

• Must have a minimum of 3 years experience in luxury hotel environment
• Must be highly skilled in presentation and communications in the English language
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be able to move throughout the hotel to conduct site inspections
• Must…