Director of Client Services

About Heady

Heady architects purchase experiences in store, online, and through AI agents. We help brands sell goods and services to humans — in person and online — and increasingly, to and through the agents now shopping on their behalf. Our expertise spans everything that goes into making a purchase happen: the software and infrastructure behind it, the experience enabling it, and the loyalty that follows it.

Learn more about us .

We’re a relationship-driven, craft-focused, and people-first company. Our clients trust us not just to execute, but to think alongside them—and we take that responsibility seriously. As we continue to grow, we’re looking for a Director of Client Services to help us strengthen client partnerships, grow existing accounts, and bring consistency to how we manage our professional relationships.

As a Client Services leader at Heady, you are the primary steward of a select portfolio of our most important client relationships. You are responsible for growing those accounts and for the strength of the partnerships behind them.

You do this by being a credible commerce voice with your clients. You bring a point of view on commerce and retail that comes from having seen these problems across many organizations, and you use it to help clients see where their business is going and what they should do next. That perspective is what earns you a seat at the table with senior stakeholders, and it is what turns a client relationship into new work for Heady.

You will build and own relationships at the VP and Director level, working alongside our founders, who hold our most senior executive relationships, and our Product Managers, who own the day-to-day of delivery. You are the connective tissue between them: translating what our delivery teams see on the ground into a business case a client decision-maker will act on, and translating a client's goals into work our teams can deliver.

You are accountable for account growth, not for producing strategic deliverables. When a client needs research, a specification, or a detailed plan, you scope that work, sell it, and hand it to our delivery team. Because clients value your perspective, you can expect to carry a billable advisory load on the accounts you own.

This is a hybrid role based in Brooklyn, NY, with in‑office collaboration on Tuesdays and Wednesdays in our Dumbo office, with the potential to increase to three days per week in the future.

Travel Requirements: This role will require travel (up to 50%) depending on client assignments. You will be expected to conduct on‑site meetings with key client executives and stakeholders on a routine basis.

• Account Growth: You bring a clear point of view on commerce and retail, and you know your clients' businesses well enough to apply it. You spot where they're headed, frame how Heady can help, and shape the next piece of work with them.
• Mining Opportunities:You keep an eye out for signs that a client might need more help, such as a new department, a new product phase, or a shift in their market, and you show them how Heady fits.
• Strategic Partnerships:You identify moments where our clients could benefit from working with our network of partners.
• Looking Forward:You work with the CEO to predict future revenue and lead the pitches and proposals for growing the accounts you manage.
• Industry Insights:You bring a clear, credible point of view on industry trends, particularly in retail and e-commerce, and you explain our capabilities in terms of the client's specific business challenges.

• Strategic Stakeholder Mapping: You learn the client's internal hierarchy, who really makes the decisions and what their internal goals are, and you build real relationships at the VP and Director level where budgets get shaped.
• Broadening Our Access:You develop relationships across the client's organization, both with the teams closest to the work and with the leaders who approve it, so that our value is understood at every level.
• Strategic Check‑ins: You own the relationship at the leadership level. You lead regular business reviews that…