Luxury Sales Associate-Madison Avenue

Company Description

Smythson, established in 1887 on London’s New Bond Street, is renowned for creating beautiful, functional, and timeless luxury goods. The brand offers bags, accessories, leather-bound notebooks, diaries, stationery, and home accessories that reflect meticulous craftsmanship and refined British sophistication. Smythson holds two Royal Warrants and has served a distinguished clientele, including European royalty, Indian Maharajas, and iconic figures such as Grace Kelly and Katharine Hepburn.

Today, Smythson continues to attract discerning customers who value exceptional quality, heritage, and understated elegance. This new boutique will be opening soon on Madison Avenue.

The Luxury Sales Associate is a full-time or part-time on-site role based in New York, NY. This role is responsible for delivering an elevated client experience, including greeting clients, understanding their needs, and providing personalized product recommendations that reflect Smythson’s brand values. Day-to-day tasks include managing sales transactions, maintaining visual merchandising standards, handling product care and presentation, and supporting inventory processes such as stock replenishment and transfers.

The Luxury Sales Associate will build and nurture long-term client relationships, follow up on client inquiries, assist with special orders and gifting services, and collaborate with the store team to meet sales targets and service objectives. The role also involves staying informed about product features, brand heritage, and current collections to serve as a knowledgeable brand ambassador.

• Demonstrated experience in luxury retail or premium customer service, with strong clienteling and relationship-building skills.
• Proficiency in sales techniques, upselling, and cross-selling, with the ability to meet or exceed individual and store sales goals.
• Strong communication and interpersonal skills, including active listening and the ability to tailor service to diverse clients.
• Attention to detail in visual merchandising, product presentation, and store standards, with a focus on brand consistency.
• Comfort using point-of-sale systems and basic technology tools for transactions, client records, and inventory support.
• Ability to stand for extended periods, manage multiple tasks in a fast-paced environment, and work flexible hours, including weekends and holidays.
• Professional, polished demeanor aligned with a heritage luxury brand; knowledge of leather goods or stationery is an advantage.
• Previous experience in New York luxury retail and multilingual communication skills are beneficial.

We offer a generous package as follows:

• 2% commission on personal sales
• Medical plan after 90 days (premium covered 100%) for Full Time Associates
• 401k after 6 months for Full Time Associates