Mid-Market Account Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-12
Job specializations:
-
Sales
SaaS Sales, Account Manager, B2B Sales, Customer Success Management
Job Description & How to Apply Below
- Own the commercial relationship for a portfolio of Mid-Market customers
- Partner with Customer Success Managers to execute account plans covering stakeholders, priorities, risks, whitespace, and expansion opportunities
- Drive renewals and proactively identify opportunities to grow MRR
- Expand Insightful across teams, departments, geographies, products, and use cases
- Build and maintain an expansion pipeline
- Forecast renewals and expansion opportunities accurately
- Develop customer business, operating model, priorities, and challenges knowledge
- Build relationships with senior leaders across Operations, IT, Finance, HR, Transformation, and other functions
- Lead discovery conversations and executive business reviews focused on outcomes, ROI, priorities, and next steps
- Connect Insightful's capabilities to measurable outcomes including productivity, operational efficiency, workforce optimization, AI transformation, and automation
- Communicate complex ideas simply and help customers build internal business cases for expansion
- Help customers understand how workforce data supports operational improvement, process redesign, AI, and automation
- Partner with product and technical teams to bring capabilities into accounts and shape go-to-market strategy
- 5+ years of experience in B2B SaaS, including Account Management, Customer Success with commercial ownership, or a similar customer-facing revenue role
- Demonstrated experience managing and growing Mid-Market customer relationships
- Track record of driving renewals, expansion, upsells, or cross-sells
- Strong discovery skills and ability to uncover underlying business problems
- Commercial judgment and comfort navigating pricing, contracts, negotiations, and procurement
- Executive presence and ability to communicate with senior leaders and day-to-day users
- Strong business acumen and genuine curiosity about how companies operate
- Ability to manage multiple opportunities and priorities without losing attention to detail
- Comfort operating in a fast-moving, evolving environment
- Experience with workforce technology, analytics, AI, HR technology, productivity software, or enterprise SaaS is a plus, but not required
Demonstrates expertise in managing Mid-Market customer relationships, driving renewals, and identifying expansion opportunities. Possesses strong business acumen and the ability to communicate effectively with senior leaders while navigating complex commercial environments.
Highest-signal resume keywords- B2B SaaS Experience
- Account Management
- Customer Success
- Renewals and Expansion
- Business Acumen
- Account Management
- Customer Success
- Renewals
- Expansion
- Upselling
- Cross-Selling
- Discovery Skills
- Commercial Judgment
- Negotiation
- Detail Orientation
- Executive Presence
- Communication
- Curiosity
- Relationship Building
- Adaptability
- Mid-Market
- Customer Relationships
- Operational Improvement
- Process Redesign
- Automation
- Workforce Technology
- Analytics
- AI
- HR Technology
- Productivity Software
- Enterprise SaaS
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