Asst Dir-Customer Success Manager; Insurance Solutions

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are— with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

• 3-5+ years customer success, account management, sales, or equivalent experience, preferably with a SaaS or data-driven product company
• Strong understanding of insurance industry processes, including underwriting, risk assessment, portfolio management, catastrophe risk, claims, regulatory compliance, or actuarial functions.
• Familiarity with property intelligence, geospatial analytics, and insurance risk solutions, including CAPE Analytics, catastrophe modeling platforms, or similar insurance data and analytics products preferred.
• Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users across both business and technical disciplines
• Proven track record of onboarding, supporting, and driving high client satisfaction, advocacy, and long-term loyalty
• Strong presentation, project management, and organizational skills with the ability to perform effectively under pressure
• Proven success driving technology adoption, usage, and client engagement
• Strong business acumen and ability to build strong client relationships
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

• Bachelor's degree required

Drives client value realization and expands strategic relationships within the Insurance Customer Engagement team by delivering tailored solutions and ensuring clients achieve maximum value from Moody's offerings.

• Deliver exceptional service around complex client projects and strategic engagements to maximize client value
• Apply deep knowledge of Moody's products, data, analytics, and risk intelligence capabilities to design solutions tailored to each client's business needs and objectives
• Act as a trusted advisor to clients, helping them achieve their short- and long-term business goals
• Leverage quantitative and qualitative data to identify opportunities and drive successful client outcomes
• Identify and influence measures to protect client revenues within the segment in close partnership with the sales team
• Identify expansion opportunities by developing a deep understanding of client business operations and applying Moody's solutions to deliver measurable value
• Represent Moody's at external events, client engagements, and industry conferences
• 25% travel required

The Customer Success Management team supports strategic customer engagement and ensures organizations gain maximum value from Moody's Insurance solutions. The team plays a critical role in strengthening long-term partnerships, guiding clients through product adoption, and helping them drive informed decision-making. By joining this team, you will contribute to impactful work supporting insurers and other risk-focused organizations, while leveraging advanced technologies and responsible AI-driven tools to enhance client…