Account Manager, Institutional

About Moon Pay

Moon Pay is for builders with something to prove.

This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stable coins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia.

AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.

You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.

The bar is high. The pace is real. We're building for what's next, for humans and agents.

Recent recognition:
Forbes' America's Best Startup Employers 2026 . 2nd in Crypto Services on Fortune's inaugural Crypto 100, The Sunday Times Best Places to Work two years running.

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.

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Moon Pay Institutional is building the infrastructure that powers digital asset businesses around the world. As an Account Manager, you will own relationships with a portfolio of institutional clients—including fintechs, exchanges, wallets, payment providers, and enterprise partners—helping them maximize the value they receive from Moon Pay's products.

You'll become a trusted advisor to customers, ensuring successful onboarding, adoption, growth, and long-term retention. Working closely with Sales, Product, Operations, Compliance, Support, and Engineering, you'll advocate for customers while identifying commercial opportunities that strengthen strategic partnerships.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex customer challenges, and is excited by the evolving crypto ecosystem.

• Manage and grow a portfolio of strategic institutional customers, driving adoption, retention, and expansion opportunities.

• Develop trusted relationships with executive and operational stakeholders across customer organizations.

• Partner cross-functionally with Product, Operations, Compliance, Engineering, and Support to resolve issues and improve the customer experience.

• Identify opportunities for upsell, expansion, and additional product adoption while supporting commercial negotiations.

• Monitor customer health using business metrics and proactively mitigate risks to renewals and long-term success.

• Act as the voice of the customer by providing structured feedback that influences product roadmap and operational improvements.

• 4+ years of experience in Account Management, Customer Success, Strategic Partnerships, or Relationship Management supporting enterprise or institutional customers.

• Experience managing complex stakeholder environments and coordinating cross-functional initiatives.

• Strong commercial mindset with experience identifying growth opportunities and supporting negotiations.

• Solid understanding of fintech, payments, financial services, SaaS, or digital assets; prior crypto experience is highly desirable.

• Comfortable working in a fast-paced, high-growth environment with strong ownership and accountability.

$140,000 - $160,000 a year

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• Competitive salary package

• Equity package: financial freedom starts with our employees, so all employees have ownership at Moon Pay

• Pay-for-performance equity bonus: those who drive…