Showroom Manager NY

Description

LOCATION: New York, NY;
Onsite

REPORTS TO: Director of Business Development

TYPE: Full-Time

DEPARTMENT: Showrooms

About Us: Generation Tux is a recognized leader in modern men’s formal wear, offering high-quality, affordable rentals for weddings, special occasions, and corporate events. We’ve reimagined the rental experience by combining timeless style with innovative convenience, from free swatches to home try-ons, ensuring every customer looks and feels their best for life’s most important moments.

Generation Tux is seeking an experienced and Customer-Obsessed
Manager to lead our in-store location at a world-renowned Bridal Salon in New York City. This position is responsible for managing daily operations, assisting walk-ins and appointments, and serving as a menswear expert for both brides and their wedding parties. This is a unique opportunity to operate within a prestigious bridal environment while representing a modern, innovative approach to formal wear rental.

Customer Experience & Sales

• Interact with brides and their family and friends in the Bridal Salon lobby prior to and/or after their appointment to introduce the Generation Tux brand and value proposition.
• Provide best-in-class service to clients seeking formal wear for weddings and events.
• Support brides and their families by recommending appropriate formal wear solutions for every member of the wedding party.
• Deliver confident styling advice on fit, fabrics, and color coordination to meet event needs.
• Guide customers through the Generation Tux rental process - from Free Swatches to Home-Try-Ons.
• Manage a robust appointment calendar and respond to walk-in inquiries with warmth and professionalism.

Business Operations

• Maintain high showroom standards, including merchandising, cleanliness, and brand alignment.
• Track leads and conversions using Generation Tux’s CRM tools and appointment platforms.
• Handle basic administrative tasks such as appointment follow-ups, order status checks, and customer outreach.
• Liaise regularly with both the Bridal Salon team members and Generation Tux field leadership to ensure partnership success.

Team & Partnership Leadership

• Build strong working relationships with bridal stylists and accessories stylists and sales managers.
• Serve as the in-store expert and point of contact for any Generation Tux-related questions or needs.
• Represent Generation Tux at in-store events, trunk shows, and special promotions hosted by Bridal Salon
  .

Requirements

• 2–3 years of retail, bridal, or luxury service management experience, including direct leadership of a team of 2–5 people
• Proven success in driving sales performance and operational excellence
• Professional demeanor with strong interpersonal skills
• You have a strong leadership presence and hold yourself and others accountable while motivating through support and recognition
• Comfortable balancing customer-facing service with operational responsibilities like scheduling, reporting, and inventory
• Tech-savvy, detail-driven, and adaptable in a boutique-style environment
• Passion for weddings, styling, and creating memorable client experiences
• Ability to work independently in a boutique-style environment
• Proficient with digital tools and able to adapt quickly to technology
• Weekend and evening availability required

Why Join Generation Tux?

• Represent a modern leader in formal wear rental, inside one of the most iconic bridal destinations in the world.
• Lead and develop a small but impactful team while directly influencing customer experiences.
• Play a pivotal role in making weddings and celebrations stress-free, stylish, and unforgettable.

Comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with…