Sales Engagement Manager

Sales Engagement Manager

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at  and on Linked In, You Tube, X, and Facebook.

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

We are inviting applications for the role of Sales Engagement Manager / AVP – Program & Customer Care Manager. This is a dual-hatted role that pairs enterprise solution selling with large-program delivery ownership for Orchestration.ai, our Agentic AI platform built natively on Microsoft Azure. You will identify and qualify orchestration opportunities across our existing 150 customers, lead the technical and commercial conversation, and then own the program that delivers the promised value.

The ideal candidate is technically sound on Microsoft Azure, credible with client executives and process owners, and equally comfortable shaping a deal and running a multi-million-dollar, multi-geography program.

You will act as the trusted bridge between the customer’s business goals and Orchestration.ai’s capabilities—articulating tangible outcomes, guiding clients through the modernization and upgrade of their current technology stack, and ensuring every engagement translates into measurable operational and financial impact.

Own the customer relationship end to end—building trust with process owners, business leads, and C-level stakeholders, and sustaining it well beyond the initial sale.

• Discovery & needs mapping: Engage client process owners and business leads to map their needs, pain points, and current-state workflows to Orchestration.ai’s capabilities.
• Trusted advisor posture: Serve as a trusted advisor who helps clients navigate digital transformation using Microsoft AI and Genpact’s orchestration expertise—not just selling a platform, but shaping a modernization roadmap.
• Outcome articulation: Articulate tangible business outcomes—operational efficiency, cycle-time reduction, error minimization, cost-to-serve improvement, and AI-enabled decision‑making—in the customer’s own language and metrics.
• Executive relationships: Build and nurture long-term relationships across the account, communicating confidently at client executive levels and expanding footprint through demonstrated…