Enterprise Account Executive; Pharma)

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Awarded Best in Class in Health Equity 2025

At Tailor Med
, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.

Tailor Med is the medication success platform removing every barrier across the patient journey, from access and affordability through adherence and ongoing care. Through a connected network spanning 945+ hospitals, 4,700+ clinics, 3,100+ pharmacies,
100+ life sciences programs, and 6,000+ support programs, Tailor Med has supported over 75 million patients and secured more than $7.4 billion in financial assistance since 2020. Tailor Med's platform connects patients, providers, pharmacies, and life sciences companies through one coordinated network designed to reach every patient at every step of their medication journey.

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The Enterprise Account Executive is a strategic, hands‑on enterprise account relationship owner responsible for building and growing long‑term partnerships with Tailor Med’s largest and most complex pharmaceutical manufacturer customers. As the primary relationship owner for senior brand and portfolio leaders, this role acts as a trusted advisor to stakeholders across patient access and market access functions, ensuring customers realize measurable, strategic value from Tailor Med’s solutions.

As Tailor Med expands its offerings for pharmaceutical manufacturers, this person will play a key role in shaping and supporting that growth and should be energized by building and evolving our pharma strategy.

• Personally manage a limited portfolio of pharmaceutical manufacturer accounts as a strategic sponsor and advisor.
• Use data, reporting, and case studies to tell the Tailor Med story and demonstrate the value driven from deepened partnership.
• Lead Executive Business Reviews and strategic planning sessions with senior stakeholders.
• Shape and evolve Tailor Med’s pharma customer success strategy, engagement models, and value frameworks as we expand our offerings.

• Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities across brands, and achieve long‑term account growth.
• Support complex negotiations by clearly articulating customer value and outcomes of existing and new products.
• Proactively identify account‑level and portfolio‑wide risks and mobilize cross‑functional teams to protect retention and growth.

• Represent the voice of pharmaceutical manufacturer customers internally, influencing product strategy and roadmap priorities as we expand our pharma solutions.
• Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities.
• Design and refine Customer Success processes, playbooks, and operating models to support scale within the pharma vertical.
• Introduce new approaches to customer engagement, value measurement, and team enablement tailored to pharmaceutical manufacturers.

• Maintain deep expertise in Tailor Med’s platform, pharmaceutical market trends, and patient access/market access best practices.
• Represent Customer Success in senior‑level discussions with pharma partners and in company‑wide strategic initiatives related to pharma growth.
• Champion a customer‑first mindset while balancing customer advocacy with commercial outcomes across large pharmaceutical partnerships.